Senior Customer Support Specialist

1 week ago

Bengaluru, Karnataka, India FUTURE ROLE Full time ₹ 2,64,000 - ₹ 4,44,000 per year

Responsibilities

  • Handle incoming customer inquiries and provide accurate and timely responses
  • Resolve customer complaints or issues in a professional and efficient manner
  • Ensure customer satisfaction by identifying and addressing their needs and concerns
  • Maintain customer records and update the relevant information in the CRM system
  • Collaborate with other departments to resolve complex customer problems
  • Follow up with customers to ensure their issues are fully resolved
  • Upsell products or services to customers when appropriate
  • Provide feedback to management regarding customer trends and concerns
  • Maintain high standards of professionalism, empathy, and patience in all customer interactions

Qualifications

  • High school diploma or equivalent qualification
  • Previous experience in a customer service or call center role is mandatory
  • Strong communication skills, both verbal and written in English & Hindi
  • Excellent problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Good knowledge of customer management software and MS Office
  • Ability to empathize with customers and provide personalized assistance
  • Flexibility to work in shifts, including weekends and holidays

Skills

  • Effective communication
  • Customer service orientation
  • Problem-solving
  • Active listening
  • Empathy
  • Attention to detail
  • Time management
  • Flexibility
  • Conflict resolution
  • Computer literacy

Job Types: Full-time, Permanent

Pay: Up to ₹37,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

  • Support Specialist I, Customer Support

    18 hours ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...

  • Senior Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Red Hat Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Job:The Senior Customer Support Specialist - Technical manages and resolves a wide range of moderately complex technical and customer service issues. The role involves working closely with team members to deliver solutions and upskilling new hires on standardised tools and resources. This position requires the ability to assess and deviate from...

  • Customer Support Specialist

    7 days ago

    Bengaluru, Karnataka, India BOFFIN BUTLER Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 30,000 - ₹ 60,000 per year

    Salary - 4.5 lpaExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, and ensuring customer satisfaction through effective communication and problem-solving. The role involves using...

  • Support Specialist I, Customer Support

    20 hours ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts...

  • Support Specialist I, Customer Support

    18 hours ago

    Bengaluru, Karnataka, India Vimeo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support.What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.Rotate through our 24x7 shifts...

  • Customer Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Hiring Studio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking for a Customer Support Specialist ,roles involves handling customer queries, orders, pricing, and account management. Strong communication, MS Office skills & problem-solving required.

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure...

  • Customer Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Ileseum Clubs Full time ₹ 37,500 - ₹ 45,000 per year

    Location: Whitefield, BangaloreYears of experience:1 to 3 years in the relevant fieldSalary:20-25K depending upon the candidature of the candidateCompany DescriptionIleseum Clubs is India's leading sports and leisure club management company. Designed for the modern urban individual, we unite sports, fitness, leisure, and co-working under one roof. Our...

  • Customer Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Akya Retail Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a highly motivated and customer-centric Customer Support Specialist withproven experience in the ecommerce industry. The ideal candidate will be responsible forproviding exceptional support to our customers across various channels, resolving inquiriesefficiently, and ensuring a positive customer experience. You will be a vital link...