Senior Customer Support Specialist

3 days ago

Bengaluru, Karnataka, India FUTURE ROLE Full time ₹ 4,44,000 per year

Responsibilities

  • Handle incoming customer inquiries and provide accurate and timely responses
  • Resolve customer complaints or issues in a professional and efficient manner
  • Ensure customer satisfaction by identifying and addressing their needs and concerns
  • Maintain customer records and update the relevant information in the CRM system
  • Collaborate with other departments to resolve complex customer problems
  • Follow up with customers to ensure their issues are fully resolved
  • Upsell products or services to customers when appropriate
  • Provide feedback to management regarding customer trends and concerns
  • Maintain high standards of professionalism, empathy, and patience in all customer interactions

Qualifications

  • High school diploma or equivalent qualification
  • Previous experience in a customer service or call center role is mandatory
  • Strong communication skills, both verbal and written in English & Hindi
  • Excellent problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Good knowledge of customer management software and MS Office
  • Ability to empathize with customers and provide personalized assistance
  • Flexibility to work in shifts, including weekends and holidays

Skills

  • Effective communication
  • Customer service orientation
  • Problem-solving
  • Active listening
  • Empathy
  • Attention to detail
  • Time management
  • Flexibility
  • Conflict resolution
  • Computer literacy

Job Types: Full-time, Permanent

Pay: Up to ₹37,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

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