Key Player
3 days ago
This role presents an exciting chance for the right candidate to contribute to delivering exceptional service to customers.
As a valued member of our team, you will be responsible for operational delivery of information security throughout the organisation, ensuring compliance with local and international laws, and implementing technology solutions.
- Investigate and find solutions to issues raised through the customer portal.
- Develop a thorough understanding of troubleshooting techniques and solutions developed by us.
- Collaborate on producing and maintaining automated tests.
- Evaluate and escalate unresolved issues for fix into development teams.
- Coordinate customer service operations to ensure customer satisfaction and retention.
The ideal candidate will possess:
- 3 years of experience in Application Support/Development or similar IT roles.
- A comprehensive understanding of business functions required within an IT development/support team.
- Familiarity with the Software Development Life Cycle (SDLC).
- Proficiency in Atlassian Suite (Jira/Confluence), Bitbucket.
- Good understanding of SQL and Java programming languages.
- Experience in business as usual support and supporting applications hosted in cloud environments.
- An analytical mind and problem-solving aptitude.
- Excellent communication skills.
This role involves shift patterns to support customers on a rotation basis. The position requires flexibility and adaptability to meet the needs of our customers.
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