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Growth Expert

2 weeks ago

Kollam, Kerala, India beBeeGrowth Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Growth Consultant

Job Description:

  • As a Growth Consultant, you will play a pivotal role in ensuring the successful deployment of solutions for our clients.

Key Responsibilities:

  • Client Engagement & Relationship Building
    • Develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Understand client objectives and align them with our product solutions to drive their success.
  • Prepare Detailed Business Requirement Document (BRD)
    • Work closely with clients and pre-sales team to detail the solutioning and prepare clear BRD which explain the process and system workflow and exception scenarios.
  • Customer Success Management
    • Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions.
    • Regularly review account performance metrics and KPIs to ensure the client's goals are met.
  • Implementation Project Leadership
    • Drive implementation project for system by collaboratively working with client, pre-sales team and product team.
    • Lead efforts to drive project management best practices so as to ensure we are delivering the project in an agreed timeline with agreed resources and ensuring scope is closely monitored.
  • Data-Driven Insights
    • Leverage data to provide actionable insights to customers.
    • Monitor and report on key metrics such as product adoption, engagement levels, and churn risk.
    • Suggest improvements or changes based on the analysis.
  • Customer Training & Enablement
    • Provide clients with training and resources to ensure they understand and can fully utilize the product.
    • Develop customized learning paths and onboarding plans to accelerate time-to-value.
  • Project Handover & Customer Feedback Loop
    • Manage infant care, close all points by working with product and support team.
    • Create customer SOP for processes that can be used by client and internally by support.
    • Work with the support team to handover the project to Support and Key Account Manager.
    • Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Role Requirements:

  • A good first principle thinker.
  • Understanding of supply chain principals and operations in detail.
  • Bachelor's degree in Business, Marketing, Sales, or a related field. Master's degree is a plus.
  • At least 5 years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company.
  • Experience in managing projects and working in a collaborative environment.
  • Ability to work independently and manage time effectively.