Digital Transformation CRM Lead

1 day ago


Delhi, Delhi, India Schbang Full time

At Schbang, we are looking for a highly skilled Digital Transformation CRM Lead to join our team.

Job Description:

  • Manage and assist in the implementation of CRM systems for new clients, ensuring seamless integration with our existing infrastructure.
  • Oversee the maintenance of CRM systems for existing clients, identifying areas for improvement and implementing solutions to enhance their user experience.
  • Plan and execute custom development requirements such as chatbots, middlewares, API development, and integrations, collaborating closely with internal teams and external stakeholders.
  • Collaborate with internal teams and clients to ensure projects are continuously aligned with business objectives, fostering strong relationships and open communication.
  • Manage and assist the internal team for set up of custom platforms and solutions, leveraging your expertise to drive innovation and efficiency.
  • Identify opportunities for improving client strategy based on BAU activities and insights, providing actionable recommendations to drive growth and revenue.
  • Manage and assist in the implementation of marketing workflows using CRM/CDP/MA platforms, streamlining processes and enhancing customer engagement.
  • Coordinate with internal business verticals, including Operations, Finance, and Business Development teams, ensuring effective collaboration and alignment.
  • Liaise with external stakeholders such as clients and vendors, maintaining strong relationships and delivering exceptional service.

Requirements:

  • Bachelor's degree in Technology or a related field.
  • Prior experience in working with MarTech or CRM-specific projects, with a strong understanding of CRM/CDP/MA platforms (like Zoho, Salesforce, HubSpot, CleverTap etc.).
  • Certification in Salesforce CRM would be an added advantage.
  • Excellent project management skills and the ability to manage multiple projects simultaneously, with a strong analytical mindset to derive actionable insights from data.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Prior experience in WhatsApp marketing can be beneficial.
  • Detailed-oriented and able to bring innovative changes/improvements in existing processes.
  • Strong organisational skills with the ability to prioritise tasks.

Skills Required:

  • HTML/CSS/Javascript
  • SQL/MongoDB
  • Backend development using NodeJS or any programming language
  • Deluge scripting
  • Rest API development and integration knowledge

Estimated Salary: $80,000 - $110,000 per annum



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