Data Analyst for Revenue Optimization

4 weeks ago


Pune, Maharashtra, India SAS Full time

Revenue Optimization Data Analyst

At IDeaS, a global powerhouse of innovation and excellence, we're looking for a talented Data Analyst to join our team. As a Data Analyst for Revenue Optimization, you will be responsible for resolving client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.

Key Responsibilities:

  • Gain a basic understanding of IDeaS products and processes in relation to the hospitality business
  • Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
  • Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
  • Communicate with clients via the appropriate method
  • Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams
  • Ensure timely identification of issues and appropriate escalations to the senior ROA member
  • Assist in special departmental projects
  • Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst certifications
  • Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients

Requirements:

  • BE / B. Sc / M.Sc. or a degree in science with Mathematics or Statistics as one of the main subjects
  • Analytical approach to identification and resolution of complex problems
  • Computer proficiency in MS Excel, MS Word, MS PowerPoint
  • Proven English verbal and written communication skills

We Support Who You Are...

At IDeaS, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.



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