Revenue Management Solutions Trainer

5 days ago

Pune, Maharashtra, India IDeaS Revenue Solutions Full time

About IDeaS Revenue Solutions

We are a global powerhouse of innovation and excellence, providing leading revenue management solutions to accelerate our clients' growth through revenue optimization.

Your Role

We are looking for an Associate Online Client Training Specialist to join our Client Service Team. As a key member of our team, you will be responsible for providing online training and assistance to clients working with our suite of products.

Main Responsibilities:

  • Provide clear and concise training to clients on our revenue management solutions.
  • Deliver remote training and coaching sessions to individuals and groups.
  • Assist clients in configuring our systems to ensure maximum benefit from the installation.
  • Provide guidance to clients in integrating our system into their hotel operation and company culture.
  • Listen and process complex client requirements in real-time.
  • Deliver detailed status and summary reports to the IDeaS team following each training assignment.
  • Ensure all materials presented to clients meet set format standards and convey professionalism and clarity.
  • Identify areas where further training may be required for clients to obtain maximum benefits from our system.
  • Participate in the development and review of effective training materials.
  • Provide consultation to hotels on business practices related to the use of our system.
  • Deliver in-house training to other IDeaS team members and mentor new team members.
  • Demonstrate our revenue management solutions and concepts in a sales environment during client visits or trade shows.
  • Liaise with our instructional design and learning management system team.

Requirements:

  • 3+ years of hotel revenue management experience in a corporate environment.
  • Working fluency in international business English.
  • One of the following: BS or BA in Hospitality Management, Associate's degree in the same field plus 2 additional years of stated essential qualifications, or High school diploma (GED) plus 4 additional years of stated essential qualifications.
  • Training or teaching experience along with strong group training skills.
  • Software training experience.
  • Experience working with international audiences.
  • In-depth understanding of revenue management concepts.
  • Strong analytical skills and ability to exercise these in pressurized environments.
  • Effective and assertive communication and presentation skills.
  • Detail-oriented with effective organizational skills.
  • Ability to identify and resolve problems.
  • Ability to work under pressure in an agile environment.
  • Ability to work successfully in a team environment and independently.
  • Microsoft PowerPoint knowledge.

Preferences:

  • Previous experience with the IDeaS RMS.

Other:

  • Ability to travel occasionally.
  • Flexible working hours may be required to accommodate clients in various time zones.
  • Work is typically performed in an office environment with minimal physical demands.

We Support Who You Are...

We strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

We aspire to live our values each day by being Accountable, Curious, Passionate, and Authentic. We continue our quest to build a more inclusive environment that attracts, represents, and provides a place for diverse ideas, unique perspectives, and authentic voices.

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