Revenue Optimisation Team Member

4 days ago


Pune, Maharashtra, India IDeaS Revenue Solutions Full time

Job Summary:

In this role, you will be responsible for delivering exceptional client service by resolving basic business and decision issues directly with clients via the client portal.

Main Responsibilities:

  • Develop a solid understanding of IDeaS products and processes in relation to the hospitality business.
  • Resolve basic business or decision issues for clients, including questions on business practices, system configuration, system usage, and monitoring.
  • Ensure accurate resolution of portal issues entered as cases, case activities, or tasks in Salesforce within pre-defined resolution timeframes.
  • Communicate effectively with clients via the appropriate method.
  • Interact with and support internal clients, such as Client Relationship Managers, Project Managers, Quality Assurance, Research, and other teams.
  • Identify and escalate issues to senior ROA members as necessary.
  • Assist in special departmental projects.
  • Acquire technical skills to qualify for Sr. Associate Revenue Optimisation Data Analyst certifications.
  • Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients.

Requirements:

  • BE/BSc/MSc or a degree in science with Mathematics or Statistics as a main subject.
  • Hospitality background or Hotel Management experience.
  • Computer proficiency in MS Excel, MS Word, and MS PowerPoint.


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