Associate Technical Support Engineer: Solutions Expert

2 weeks ago


Pune, Maharashtra, India IDeaS Revenue Solutions Full time

Job Responsibilities:

As a Technical Support Specialist, you will be responsible for resolving technical, business, and decision issues directly with clients via client portal support cases, real-time chat function, and verbal communication.

Key Tasks:

  • Resolve technical, business, or decision issues for clients, including questions on business practices, system configuration, system usage, and monitoring.
  • Ensure client questions are resolved accurately within pre-defined resolution timeframes and details entered in the client community.
  • Effectively communicate with clients on business, decision, and technical issues via client portal support cases, real-time chat function, or verbal communication directly with clients and their franchised properties as required.
  • Interact with and support internal clients, including Enterprise Client Relationship Managers, Enterprise Project Managers, Quality Assurance, Research, and other teams.
  • Ensure timely identification of issues and appropriate escalations to senior ROA members.
  • Assist in special departmental projects.
  • Acquire technical skills to qualify for Revenue Optimization Data Analyst certifications.
  • Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients.

Requirements:

  • A Bachelor's Degree or diploma in Hotel Management or an analytically rigorous field.
  • At least 6 months to 1 year of experience in supporting enterprise clients via real-time chat, specifically during US business hours.
  • Organizational, planning, analytical, and problem-solving skills.
  • Good communication skills - both written and verbal.
  • A readiness to work in shifts in a 24*7 environment, predominantly the night shift based on client requirements and time zones.

About Us:

IDeaS Revenue Solutions is a global company that strives to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. We aspire to live our values each day by being Accountable, Curious, Passionate, and Authentic.



  • Pune, Maharashtra, India PTC Full time

    We're looking for a talented and motivated individual who is interested in growing their technical, collaboration, and communication skills. As a member of the Engineering Solutions team, you will work in a fast-paced environment collaborating with other engineers and teams in our business to deliver robust solutions to customer issues as well as a stunning...


  • Pune, Maharashtra, India Western Union Full time

    Senior Associate, Solution Engineering ExpertAre you passionate about leading a team of software developers to deliver innovative solutions? Do you have a strong background in Java development and a desire to drive technical excellence? Western Union is seeking a Senior Associate, Solution Engineering Expert to join our team in Pune, India.Key...


  • Pune, Maharashtra, India IDeaS Revenue Solutions Full time

    Unlock your potential in a dynamic and innovative environment at IDeaS Revenue Solutions.We're seeking a skilled Associate Technical Support Engineer to join our team, responsible for resolving client business, decision, and technical issues via client portal support cases, real-time chat, and verbal communication.As a key member of our team, you will...


  • Pune, Maharashtra, India Rocket Software Full time

    Job Title: Associate Technical Support EngineerJob Summary:The Associate Technical Support Engineer is responsible for providing technical support to customers regarding Rocket Software products. This includes troubleshooting and resolving issues related to installation, setup, configuration, and functionality.Key Responsibilities:Assist customers with...


  • Pune, Maharashtra, India Ansys Full time

    OverviewAs a Technical Support Engineer - Simulation Expert at Ansys, you will play a crucial role in empowering our customers to unlock the full potential of our simulation software. With a strong background in engineering and a passion for problem-solving, you will provide expert technical support to customers and channel partners worldwide, ensuring they...

  • Technical Expert

    1 month ago


    Pune, Maharashtra, India Telstra Full time

    Job SummaryAs a Technical Expert, you will be responsible for providing complex technical service, solutions, and support to Telstra's networks, infrastructure, products, and services. You will work with stakeholders to ensure efficient operation and delivery of value to customers.This role involves completing customer-raised complex service requests...

  • Technical Expert

    4 weeks ago


    Pune, Maharashtra, India Telstra Full time

    Job TitleComplex Customer Request ExpertAs a Technical Expert, you will be responsible for solving complex customer requests and providing technical support to ensure the efficient operation of Telstra's networks and infrastructure.Key ResponsibilitiesKey AccountabilitiesApply excellent Service request fulfilment, change management and Incident management...


  • Pune, Maharashtra, India Optimas Solutions Full time

    Position Overview:We are seeking a highly motivated and driven Sourcing Solutions Expert to join our dynamic organization.The ideal candidate will be responsible for identifying and sourcing high-quality parts and materials to meet the needs of our customers.Main Responsibilities:Develop and implement effective sourcing strategies to meet business...


  • Pune, Maharashtra, India Ansys Full time

    About the RoleWe are seeking a talented Technical Support and Simulation Expert to join our Customer Excellence team at Ansys. As a key member of our team, you will provide technical post-sales support to our customers, utilizing your expertise in LS-DYNA and Ansys simulations to find solutions to a wide range of technical challenges.ResponsibilitiesProvide...


  • Pune, Maharashtra, India LotusFlare Full time

    Job OverviewLotusFlare is seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our organization, you will be responsible for delivering customized technical solutions to our customers, ensuring seamless integration and launch of our offering, LotusFlare DNO Cloud. Your expertise in cloud architecture, digital...


  • Pune, Maharashtra, India Aryan Imaging And Business Consultants Pvt. Ltd. Full time

    Job SummaryA Technical Support Executive at Aryan Imaging And Business Consultants Pvt. Ltd. will be responsible for providing expert technical support to various hardware and software issues. The ideal candidate should have a strong background in computer hardware and software systems, with excellent problem-solving skills and the ability to work...


  • Pune, Maharashtra, India Western Union Full time

    Associate Manager, Solution EngineeringAre you a seasoned Site Reliability Engineer looking to take on a leadership role? Do you have a passion for delivering high-quality solutions and leading a team to success? Western Union is seeking an Associate Manager, Solution Engineering to join our team in Pune, India.Key Responsibilities:Lead a high-performing...


  • Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    About UsAt White Force Outsourcing Pvt Ltd, we are a group of regular people who came together with one purpose: to provide top-notch technical support services. Our team is passionate about delivering exceptional service to our clients, and we are looking for a talented Associate Technical Support Engineer to join our team.Job SummaryWe are seeking a highly...


  • Pune, Maharashtra, India exl Full time

    Job Title: Technical Solutions ExpertAt EXL, we are seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our pre-sales organization, you will play a critical role in demonstrating the value of our AI and Smart Agent solutions to prospective clients.Responsibilities:Develop a deep understanding of Conversational AI, Smart...


  • Pune, Maharashtra, India Intangles Full time

    We are seeking a skilled Technical Support Expert to provide high-quality technical product support to our US clients and internal teams.Key Responsibilities:Provide real-time remote technical support to clients based in US and CanadaTroubleshoot and resolve application-related issues, ensuring minimal downtime.Escalate bugs/issues in a timely manner to...


  • Pune, Maharashtra, India LotusFlare Full time

    Job OverviewLotusFlare is seeking a highly skilled Solution Architect to lead the technical aspects of integrating and launching our DNO Cloud offering with customers. As a key member of our team, you will be responsible for ensuring the successful progression of customer projects and advancing improvements to our DNO Cloud capabilities.Key...


  • Pune, Maharashtra, India XTENTEAM SOLUTIONS LLP Full time

    Job Title: Associate ManagerAbout the Role:We are seeking an experienced Associate Manager to lead our Technical Support team. The right candidate will have a strong background in software engineering and technical leadership, with a proven track record of delivering high-quality support to customers.Key Responsibilities:Technical Leadership: Provide...


  • Pune, Maharashtra, India Red Hat India Private Limited Full time

    About the Job:We are seeking an experienced Associate Manager to join our Technical Support team in Pune, India. As a key member of our Customer Experience and Engagement (CEE) team, you will be responsible for managing a team of technical support engineers who provide exceptional service to our enterprise customers. You will work closely with your peers...


  • Pune, Maharashtra, India Red Hat India Private Limited Full time

    About the JobRed Hat Global Support Services is seeking a skilled Technical Support Engineer to join our team in Pune, India. As a Technical Support Engineer, you will become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions. You will provide technical support for our enterprise customers, both...


  • Pune, Maharashtra, India Emblaze Hiring Solutions Full time

    Technical Support Role OverviewAt Emblaze Hiring Solutions, we offer a comprehensive range of technical support services designed to provide fast and efficient assistance to website or app users. Our team is committed to delivering exceptional support, available 24/7, to address any issues that may arise.Key ResponsibilitiesProviding expert technical...