Senior Director of IT Operations

4 weeks ago


Pune, Maharashtra, India SAS Full time

At SAS, we're seeking an exceptional leader to head our Cloud and Information Services division in Pune, India.


The successful candidate will oversee the division's operations, drive strategic growth, and foster a culture of innovation and excellence.


Key Responsibilities:



  • Manage and lead the CIS division in Pune, India
  • Build and retain a high-performing team focused on delivering exceptional customer experiences
  • Collaborate with the global CIS leadership team to establish and improve the Pune CIS team
  • Represent the CIS leadership as an engaged member of the SRDI leadership team
  • Bolster the team's capabilities and mentor future leaders
  • Address complex customer and service issues as an escalation point
  • Promote effective collaboration with global teams within and outside CIS
  • Contribute to the global Cloud & Information Services (CIS) leadership team
  • Drive continuous improvement and innovation in global services delivery

We're looking for:



  • At least 18 years of global work experience, including 5 years in a leadership role in operating a remote shared services center and liaising with a global leadership team
  • Proven experience in leading a large and broad function with operational, customer-facing, and cloud-focused service delivery teams, including a 24x7x365 operations center
  • Strong business acumen and strategic vision, consistently aligning the division's objectives with the organization's overarching goals
  • Excellent English communication, both written and verbal
  • Excellent stakeholder management and communication skills to work with India and global leaders
  • Strong presentation skills for both internal and external audiences
  • Ability to interact efficiently and effectively with all audiences, from C-level executives to individual contributors
  • Knowledge of Enterprise security policies and standards
  • Bachelor's degree or higher in Engineering, preferably in Computer Science, Computer Applications, or a related discipline


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