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Digital Operations Director

1 month ago

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At Practicology, we are seeking a highly skilled Digital Operations Director to lead our ecommerce operations team.

Salary: AU$120,000 - AU$150,000 per annum

About the Role

We are looking for an experienced Digital Operations Director who can manage projects across various business areas, including sales and business development, client and account management, and business operations.

The successful candidate will have at least 7 years' experience in a digital and operations based role and proven project management experience across multiple business areas.

The role involves collaborating with agency channel teams to align objectives and goals, managing client budgets and forecasts, understanding the agency model, and identifying efficiencies to drive contribution margin.

The Digital Operations Director will also lead and mentor team members and colleagues, ensure delivery excellence of client roadmaps, understand individual client brand and objectives, and represent clients with the internal team.

The ideal candidate will have strong communication and stakeholder management skills, proficiency in Google Sheets or Excel, excellent presentation skills using PowerPoint or Google Slides, and a commercially-minded approach to driving business growth.

Key Responsibilities:

  • Work collaboratively with agency channel teams to align objectives and goals and deliver services within budget
  • Manage client budgets and forecasts
  • Understand the agency model and identify efficiencies to drive contribution margin
  • Lead and mentor team members and colleagues
  • Ensure delivery excellence of client roadmaps
  • Understand individual client brand and objectives to represent clients with the internal team
  • Ensure client retention and satisfaction is maintained profitably
  • Provide executive guidance to team around commerciality and communications with clients
  • Build trust with senior client stakeholders by developing strong professional relationships
  • Work with Client & Operations Director, Department Directors, and Head of BD to drive new business

What We Offer:

  • A competitive salary range of AU$120,000 - AU$150,000 per annum
  • The opportunity to work with some of Australia's (and the world's) most respected retailers
  • A collaborative and inclusive work environment
  • Ongoing training and development opportunities