Customer Support Specialist

3 weeks ago


Hyderabad, Telangana, India Snaphunt Full time

About the Role

We are seeking a highly skilled Customer Support Executive to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Identify customer needs and provide solutions to meet those needs.
  • Work closely with the technical team to resolve complex issues and ensure timely resolution.
  • Monitor social media platforms for customer complaints and proactively reach out to assist and resolve issues.
  • Share customer feedback and insights with the team to enhance overall customer support service.
  • Keep customers informed about new features and updates to our products or services.
  • Update internal databases with technical concerns raised by customers and record useful discussions to assist future interactions.
  • Follow up with customers to ensure that technical issues are resolved satisfactorily.
  • Conduct customer surveys and gather feedback to improve overall customer experience.
  • Provide recommendations for potential products or services that could benefit customers.
  • Maintain reports on customer inquiries, responses, and feedback to develop customer service analytics and identify trends.

Requirements

  • At least 1 year experience in a Customer Service or Customer Success role, ideally within the IT Services, Other Services and Software.
  • Working knowledge of email management, communication, nonvoice, voice and troubleshooting.
  • Highly goal driven and able to work well in fast paced environments.
  • Strong analytical skills and comfortable dealing with numerical data.
  • Self-starter with a high level of resilience.
  • Experience in a related field.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Well-developed verbal and written communication skills.
  • Good organizational skills and effective multi-taskers.
  • Excellent problem-solving abilities.

About Us

Our client is one of the competent solution providers in the field of Web Application Development. Their team of highly skilled and qualified professionals have hands on experience on latest technologies supported by the Microsoft & other Open Source Platforms.



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