Customer Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Customer Support Executive to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Identify customer needs and provide solutions to meet those needs.
- Work closely with the technical team to resolve complex issues and ensure timely resolution.
- Monitor social media platforms for customer complaints and proactively reach out to assist and resolve issues.
- Share customer feedback and insights with the team to enhance overall customer support service.
- Keep customers informed about new features and updates to our products or services.
- Update internal databases with technical concerns raised by customers and record useful discussions to assist future interactions.
- Follow up with customers to ensure that technical issues are resolved satisfactorily.
- Conduct customer surveys and gather feedback to improve overall customer experience.
- Provide recommendations for potential products or services that could benefit customers.
- Maintain reports on customer inquiries, responses, and feedback to develop customer service analytics and identify trends.
Requirements
- At least 1 year experience in a Customer Service or Customer Success role, ideally within the IT Services, Other Services and Software.
- Working knowledge of email management, communication, nonvoice, voice and troubleshooting.
- Highly goal driven and able to work well in fast paced environments.
- Strong analytical skills and comfortable dealing with numerical data.
- Self-starter with a high level of resilience.
- Experience in a related field.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Well-developed verbal and written communication skills.
- Good organizational skills and effective multi-taskers.
- Excellent problem-solving abilities.
About Us
Our client is one of the competent solution providers in the field of Web Application Development. Their team of highly skilled and qualified professionals have hands on experience on latest technologies supported by the Microsoft & other Open Source Platforms.
-
Customer Support Specialist
3 weeks ago
Hyderabad, Telangana, India GHX Full timeJob Summary :A Customer Support Specialist at GHX works within the Customer Support Center to meet the needs of our important customers. The specialist will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India UWorld Full timeJob Title: Customer Support SpecialistUWorld is a leading provider of online test prep solutions for college entrance, undergraduate, graduate, and professional licensing exams in the United States. With over a million students trusting us since 2003, we are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our...
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India UWorld Full timeUWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over a million students have trusted us to help them prepare for high-stakes examinations.We are seeking a skilled Technical Support Specialist to serve as a primary point of contact for our...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India Productsup Full timeWe're looking for a talented professional to join our Solutions team as a Customer Support Specialist. In this role, you'll be responsible for providing exceptional customer service and support to our clients.As a Customer Support Specialist, you'll be the first point of contact for our clients, and you'll be responsible for resolving their queries and...
-
Customer Support Specialist
3 weeks ago
Hyderabad, Telangana, India UWorld Full timeAt UWorld, we are seeking a skilled Technical Support - Customer Care Specialist to join our team. As a primary point of contact for our end-users, you will be responsible for resolving technical, billing/account, and product usability concerns via email and phone. Our ideal candidate is a team player with excellent communication skills, a continuous...
-
Customer Support Specialist
3 weeks ago
Hyderabad, Telangana, India GHX Full timeJob SummaryA Customer Support Specialist at GHX will work within the Customer Support Center to meet the needs of our important customers. The ideal candidate will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India IT Brisk Full timeAt IT Brisk, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities: Manage incoming calls and respond to customer...
-
Customer Support Specialist
3 weeks ago
Hyderabad, Telangana, India Diyos Infotech Pvt. Ltd. Full timeCustomer Support Role at Diyos Infotech Pvt. Ltd.We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India People First Consultants Full timeAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at People First Consultants. As a key member of our customer support team, you will play a vital role in providing exceptional support to our sellers.Key ResponsibilitiesEmpower sellers by providing timely and effective solutions to their queries.Work on the ticketing system...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India Diyos Infotech Pvt. Ltd. Full timeAbout the RoleDiyos Infotech Pvt. Ltd. is a leading provider of web application development solutions. We are seeking a highly skilled Customer Support Specialist to join our team.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate manner.Identify customer needs and provide solutions to resolve issues.Monitor social media platforms for...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India UWorld Full timeAt UWorld, we are seeking a highly skilled Technical Support - Customer Care Specialist to join our team. As a primary point of contact for our end-users, you will be responsible for communicating confidently and reacting quickly to technical, billing/account, and product usability concerns.Key Responsibilities:• Manage and resolve technical and product...
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India ModMed Full timeAbout ModMedAt ModMed, we're passionate about revolutionizing the healthcare industry with innovative technology. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences and driving the success of our Klara product.Your RoleDesign and modify electronic forms for our customers, ensuring seamless integration...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India Productsup Full timeAbout the RoleWe are seeking an experienced Customer Technical Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support to our clients, ensuring their queries are resolved efficiently and effectively.This is a fantastic opportunity for a talented individual to take ownership of their work, collaborate...
-
Customer Support Specialist
7 days ago
Hyderabad, Telangana, India FLY Consulting Services Full time**About the Role**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer experiences through voice and email interactions.**Key Responsibilities**:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions is a leading provider of human resources consulting services, specializing in connecting talented individuals with ideal job opportunities. Our goal is to empower candidates to reach their full potential and provide them with the best possible career prospects.Job OverviewWe are seeking a highly skilled CUSTOMER SUPPORT...
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India Ivy comptech Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Advisor to join our team at Ivy Comptech. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers across multiple contact channels.Key ResponsibilitiesProvide award-winning customer service and...
-
Customer Support Specialist
3 weeks ago
Hyderabad, Telangana, India Spark Infosys Full timeWe are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic travel team. The ideal candidate will be passionate about travel and committed to providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution.Key...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India Snaphunt Full timeThe OpportunityWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team. This role offers a unique chance to develop your problem-solving skills and provide exceptional customer service.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Identify customer needs and provide personalized...
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India ModMed Full timeAbout ModMedAt ModMed, we're passionate about creating innovative solutions that improve patient outcomes and medical practice success. Our cloud-based platform is designed to empower healthcare professionals with the tools they need to deliver exceptional care.Job SummaryWe're seeking a highly skilled Customer Support Specialist to join our team. As a key...
-
Customer Support Specialist
3 weeks ago
Hyderabad, Telangana, India Spark Infosys Full timeWe are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic travel team at Spark Infosys. The ideal candidate will be passionate about travel and committed to providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution.Key...