Service Desk Support Specialist

Key Duties and ResponsibilitiesOwn and drive the adoption and improvement of the ITIL processes through the Service DeskResponsible for measuring performance of the service desk and driving continual improvement processes.Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.Responsible...

Job Title: Technical Service Desk Specialist We are seeking a highly skilled and motivated individual to join our team as a Technical Service Desk Specialist. This role is responsible for providing technical support to customers with complex solutions and complex SLA requirements in a 24/7 shift-based working environment. Key Responsibilities: Initiate...

Years of experience: 2-5 yearsJob Location: Pune/NoidaMust-HaveAtleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)Good-to-Have ITIL Knowledge ...

ROLE : SERVICE DESK (Voice Support) - LOCATION : Pune (Hinjewadi) JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service...

We are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our IT support team. In this entry-level role, you will serve as the primary point of contact for users seeking technical assistance, providing timely support to ensure their IT systems run smoothly.Key ResponsibilitiesProvide first-line technical support to end-users...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk AnalystAct as Single point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such...

**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...

**Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **1-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like Active listening, empathy, technical proficiency & professionalism (both verbal and written) - In-depth Technical Support...

Help Desk Support SpecialistWe are looking for skilled Help Desk Support Specialists to join our team!The ideal candidate will have hands-on experience in providing exceptional customer service and technical support to large enterprise customers.Key Responsibilities:Resolve technical issues and escalate complex problems to senior teams.Provide timely and...

Role : IT Service Desk (US Support) Experience : Min 2 years as a Global Service Desk Analyst Location : Pune, Hinjewadi Salary : Up to 6.5 LPA Education : Graduation Notice : Immediate Skills : Office 365, Troubleshooting, Configuration, ITIL, Change Management, Problem Management, Ticket Shift : Night shift (US Shift) Pay: Up to ₹650,000.00 per...