Head of Business Operations

1 week ago


Mumbai, Maharashtra, India beBeeSeniorManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Senior Manager

  • Lead a team of Group Operations professionals to process new business and end-to-end policy servicing for group business.
  • Collaborate with Sales and Actuarial teams for closure of individual Group processes.
  • Coordinate the issuance of policies and resolution of customer and intermediary queries.
  • Ensure an efficient, effective, professional, and courteous service is provided to intermediaries and customers.
  • Maintain established procedures in a consistent manner, contributing to improvements whenever possible.
  • Implement and maintain agreed quality and quantity controls to aid proactive management and anticipation of problems.
  • Supervise and train an effective team capable of meeting business needs as they grow.
  • Coordinate with finance for reconciliation of policy account balances.
  • Drive transformation and digitization of group business.
Requirements & Qualifications
  • An MBA or ACII degree with a minimum 8-10 years of experience gained in customer services or operations departments.
  • Associate of Insurance Institute will be an added advantage.
  • Proficient computer skills in using databases and office management software including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.

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