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Customer Service Engineer

1 month ago

Hyderabad, Telangana, India Gunnebo Entrance Control Full time
Transforming Security with Innovation

At Gunnebo Entrance Control, we're shaping the future of people flow management. As a Customer Service Engineer, you'll play a vital role in delivering exceptional service and support to our customers.

Key Responsibilities:
  • Perform on-site installations, repairs, and maintenance of equipment/products
  • Troubleshoot and resolve technical issues
  • Ensure timely and quality service delivery
  • Provide phone and email support to customers
  • Assist in resolving technical queries and issues
  • Maintain accurate records of service activities
  • Update customer databases and documentation
Requirements:
  • Technical knowledge of equipment/products
  • Knowledge on Project Management & Service Management
  • Troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Time management and organizational skills
  • Relevant industry certifications or training
What We Offer:
  • A dynamic, international, and diverse working environment
  • Comprehensive learning and development opportunities
  • A chance to work with a global leader in security
  • A competitive salary and benefits package

We're passionate about sustainability, innovation, safety, and collaboration. If you're driven by a forward-thinking attitude, passionate teamwork, and a strong will to continuously learn, we'd love to hear from you.