Customer Service Solutions Engineer

3 weeks ago


Hyderabad, Telangana, India Gunnebo Entrance Control Full time

Customer Service Solutions Engineer

At Gunnebo Entrance Control, we are seeking a highly skilled Customer Service Solutions Engineer to join our team. As a key member of our service delivery team, you will be responsible for ensuring timely and quality service delivery to our customers. Your technical knowledge of equipment and products, combined with your excellent communication and customer service skills, will enable you to provide seamless support to our customers.

Key Responsibilities:

  • Perform on-site installations, repairs, and maintenance of equipment/products
  • Troubleshoot and resolve technical issues
  • Ensure timely and quality service delivery
  • Provide phone and email support to customers
  • Assist in resolving technical queries and issues
  • Maintain accurate records of service activities
  • Update customer databases and documentation
  • Build and maintain strong customer relationships

Requirements:

  • Technical knowledge of equipment and products
  • Knowledge of Project Management and Service Management
  • Troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Time management and organizational skills

What We Offer:

  • A dynamic and international working environment
  • Opportunities for personal growth and development
  • A competitive salary and benefits package

Why Join Us:

At Gunnebo Entrance Control, we are passionate about creating a safer world. We believe that building long-term relationships and integrity are key to success. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.



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