Product Onboarding Specialist

2 days ago

Pune, Maharashtra, India beBeeOnboarding Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
About the Job

We are seeking a professional to lead product onboarding and implementation, ensuring seamless transitions and high customer satisfaction.

This role combines technical expertise, strategic thinking, and leadership skills, working closely with Sales and Product teams to drive business growth.

Key Responsibilities:

  • Develop innovative solutions and deliver compelling proof-of-concept demonstrations.
  • Ensure solutions align with client requirements and follow best practices.
  • Manage the sales bid process by responding to RFIs and RFPs.
  • Work closely with Sales teams to ensure successful closure of the sales process.
  • Liaise with Product Managers to provide client feedback on product requirements.
  • Stay updated on market trends, competitor landscape, and product innovations.
  • Act as a people manager, providing the Onboarding and Implementation team with the right support in terms of technical knowledge and career development.

Essential Skills:

  • Strong communication, coordination, and negotiation skills.
  • Ability to ask the right questions to understand customer needs.
  • Knowledge of organizational offerings with strong analytical skills.
  • Attention to detail and ability to manage time-bound deliverables.
  • Customer-facing skills with strong problem-solving abilities.
  • Ability to work effectively in a team-oriented environment.
  • Proficiency in presentation and solution delivery.
  • Ability to provide technical consultation to prospects and customers.
  • Hands-on experience with CRM platforms like Salesforce or Zoho.
  • Experience in people management.

Desired Skills:

  • Business-oriented approach with a strategic mindset.
  • Experience working with partners and other channels.
  • Strong customer relationship-building skills.

Key Success Factors:

  • Utilize technical expertise to help customers determine if SMS-Magic is the right solution for their business.
  • Prepare and deliver product messaging to highlight value propositions and unique differentiators.
  • Provide recommendations on integration strategies, enterprise architectures, platform and application infrastructure.
  • Administer onboarding and product implementation support for new and existing clients.
  • Maintain accurate and up-to-date documentation throughout the project lifecycle.

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