Product Operations Specialist

5 days ago

Pune, Maharashtra, India beBeeOperations Full time US$ 80,000 - US$ 1,20,000
Product Operations Specialist

Job Description:

The Product Operations Specialist plays a pivotal role in the implementation and support of Cross-Border Payment Services. This specialist will be responsible for all aspects of XBS configurations post-technical integration until commercial launch, as well as supporting several types of expansion programs for Originating Institutions.

Key Responsibilities:

  1. Ensuring accurate configurations of new Originating Institutions within prescribed Service Level Agreements (SLAs).
  2. Effectively collaborating with cross-functional teams to achieve overall implementation expectations.
  3. Tracking OI onboarding pipelines and conducting regular follow-ups with Sales teams/OIs for successfully completing configurations.
  4. Proactively highlighting anomalies with configuration data and diligently following up to obtain desired details for onboarding.
  5. Providing support for user acceptance testing related to new functionality directly or indirectly linked to configuration.
  6. Activating new corridors, products/channels, pricing changes, branch additions, demographic changes, etc., for existing OIs.
  7. Maintaining record-keeping of configuration requests for addressing future queries.
  8. Collaborating with key stakeholders like regional product delivery, Customer Implementation, and product management teams on configuration-related requirements.

Requirements and Qualifications:

  • Bachelor's or Master's degree in Information Technology with a minimum of 4 years of experience in the financial services industry and prior experience in Cross-Border payments is strongly preferred.
  • Self-starter and quick learner with ability to work independently.
  • Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios.
  • Ability to work with ambiguity and manage complex implementation projects; successfully manage multiple responsibilities and tasks.
  • Strong analytical and problem-solving skills.
  • Strong data and financial analysis skills and experience.
  • Superior communications and interpersonal skills.
  • Strong project management skills – strong organization and task management is expected.
  • Strong collaborator, ability to work cross-functionally.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks come with inherent risks to the organization. It is expected that every person working for or on behalf of Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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