Customer Success Specialist

At Ecomous, we empower D2C brands to succeed in various niches.About This RoleThis Sales & Customer Experience Specialist role is pivotal in ensuring customer satisfaction. Key responsibilities include:Customer Inquiry ResolutionFeedback Collection and AnalysisLogistics ManagementExceptional Customer ServiceStrong fluency in English & Hindi is essential for...

Job Title: Customer Success CoordinatorAbout the Role:The ideal candidate for this role will play a crucial part in supporting our sales team in achieving their targets.Ensuring quotations meet the satisfaction of our sales team and are submitted to customers on time.Collaborating with cross-functional teams to eliminate hurdles that slow down sales...

Job Overview:We are seeking a Customer Success Intern to join our team. The role involves performing daily and weekly reporting activities, writing and creating customized emails, and handling data collection, sorting, and checking.Key Responsibilities Include:Generating regular reports on key performance indicatorsDeveloping and maintaining relationships...

We are seeking an experienced professional to fill the role of Customer Escalation Specialist. The ideal candidate will have a proven track record in resolving complex customer complaints and improving overall satisfaction.This position involves handling high-pressure situations with empathy, clarity, and professionalism.You will work closely with...

Empowering customer satisfaction through seamless renewal processes and innovative solutions.Job Overview:The Renewals Specialist plays a pivotal role in ensuring the success of our clients by facilitating smooth subscription renewals, leveraging cutting-edge technology to drive growth and customer loyalty.This position involves executing all phases of the...

Customer Care SpecialistWe are seeking a skilled Customer Care Specialist to join our team. This role involves managing service requests, liaising with partners, and ensuring timely resolution of customer issues.This is a full-time on-site position for a Service Coordinator located in Gurugram. Daily tasks include handling customer inquiries, maintaining...

Customer Voice SpecialistWe are seeking a highly skilled Customer Voice Specialist to analyze customer feedback and data to identify trends, opportunities, and areas for improvement.The successful candidate will be responsible for working closely with cross-functional teams to implement solutions that drive business growth and enhance customer...

Accounts Receivable Specialist RoleKey responsibilities of this position include monitoring and managing accounts receivable portfolios to ensure timely collections, contacting customers via email/phone to follow up on overdue invoices, investigating and resolving payment discrepancies and disputes, collaborating with internal teams to resolve issues...

Job Title: Customer Support Specialist">This role is ideal for someone who enjoys helping others and has strong communication skills. As a dedicated customer support specialist, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to resolution.">Key Responsibilities:">">Respond to customer...

Business Development Lead Generation SpecialistWe are seeking a Business Development Lead Generation Specialist to spearhead customer engagement initiatives across India and globally. The successful candidate will collaborate with the Sales Team, schedule meetings with customers, and work closely with the sales team to develop effective strategies.Key...