Senior E-commerce Partnership Manager
1 day ago
We are seeking an experienced Senior E-commerce Partnership Manager to join our team at M&C Saatchi Performance. In this role, you will be responsible for developing and managing strategic partnerships with e-commerce sellers in the US, UK, and South Asian markets.
Key Responsibilities- Seller Acquisition and Management:
- You will collaborate with sellers from various regions to understand their needs and develop strategies to drive growth and engagement.
- Conduct thorough onboarding processes for new sellers, providing them with the necessary tools, training, and support to launch and manage their online stores successfully.
- You will maintain strong relationships with existing sellers, addressing their concerns proactively and providing strategic guidance on product listing optimization, pricing strategies, marketing campaigns, and customer service best practices.
- Marketplace Growth:
- Collaborate with cross-functional teams to develop and implement growth strategies for the target markets.
- Analyze market trends and competitor activities to identify opportunities for expansion and differentiation.
- You will conduct market research and gather insights to understand the preferences and needs of buyers in each region.
- Performance Analysis and Optimization:
- Monitor and analyze key performance indicators (KPIs) for sellers and the overall marketplace, including sales volume, customer satisfaction, and seller engagement.
- Identify areas for improvement and implement targeted optimization strategies to enhance seller performance and drive marketplace growth.
- Customer Service and Support:
- You will provide exceptional customer service and support to both sellers and buyers, resolving inquiries and issues promptly and effectively.
- Foster a positive and collaborative environment that encourages seller success and buyer satisfaction.
We are looking for a seasoned professional with 5-8 years of experience in account management or a related field within the e-commerce industry. You should have a proven track record of successfully acquiring, developing, and managing seller relationships.
- Experience working with e-commerce marketplaces and online selling strategies.
- Strong understanding of digital marketing techniques and analytics.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Proficiency in using e-commerce platforms and tools.
- Fluency in English, with additional proficiency in languages spoken in the US, UK, and South Asian countries being a plus.
- A competitive salary of $80,000 - $120,000 per annum.
- The opportunity to work with a vibrant team in a dynamic agency environment.
- Professional development and growth opportunities.
- A comprehensive benefits package.
This role is based in [location], with the possibility of remote work arrangements.
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