Senior Client Growth Strategist

2 days ago


Chennai, Tamil Nadu, India Twixor Full time
Job Description

We are seeking a seasoned Senior Client Growth Strategist to join our team at Twixor. As a key member of our customer success and growth team, you will be responsible for driving the growth and retention of our existing client base.

About Us

Twixor is a fast-growing B2B startup that specializes in next-generation platforms. Our innovative products are designed to help businesses succeed in an exponential market.

Job Responsibilities

  1. Establish trusted advisor relationships with customer stakeholders and own the value roadmap for each customer.
  2. Collaborate with customers on onboarding, product implementations, and adoption plans to set the groundwork for their successful journey.
  3. Serve as the voice of the customer, providing continuous feedback and new feature requests to our product engineering and internal teams.
  4. Utilize data and best practices to drive usage and adoption of the Twixor platform.
  5. Benchmark against industry standards and maintain a strong referenceable customer base, with ownership for maintaining customer satisfaction and retention.
  6. Build and maintain essential technical knowledge of the product and guide customers through relevant features and functionalities tailored to their business needs.
  7. Collaborate with Sales and Solutions teams to identify new opportunities and provide references as applicable.
  8. Work closely with internal teams and customers to define critical goals and KPIs that lead to value delivery.
  9. Uncover and manage customer risk related to customer outcomes, renewals, or customer satisfaction.
  10. Document all pertinent customer information and conversations into our CRM database.

Requirements

  • 3+ years of experience in customer success roles with B2B enterprise software SaaS.
  • Bachelor's Degree or equivalent preferred.
  • Proficient in driving solution and use case development with clients.
  • Comfortable with technology and giving product demos.
  • Desire to innovate and strong attention to detail.
  • Ability to communicate clearly and professionally in writing and orally.
  • Experience working with cross-functional teams.
  • Understanding of customer success metrics.

Compensation

The estimated salary for this role is ₹1,500,000 - ₹2,500,000 per annum, depending on experience and qualifications. This figure is based on industry standards and the location of Bangalore or Chennai, India.

Nice to Have

  • Prior experience working with growth-stage companies in B2B SaaS/Messaging.
  • Exposure to low-code technology platforms, particularly in industries like Banking, Healthcare, Retail, and others.


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