Product Support Consultant

2 days ago


Delhi, Delhi, India HighRadius Full time

We are seeking a skilled Product Support Consultant to join our team at HighRadius, a leading provider of cloud-based Autonomous Software for the Office of the CFO. As a Product Support Consultant, you will play a vital role in providing exceptional support to our high-end SaaS products and delivering a delightful customer experience.

About Us

HighRadius is a renowned provider of cloud-based software solutions that has transformed critical financial processes for over 800+ leading companies worldwide. Our software optimizes order-to-cash, treasury, and record-to-report processes, earning us recognition in Gartner's Magic Quadrant and a spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience robust year-over-year growth of 24%. We are poised for rapid growth and invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company.

Job Summary

The Product Support Consultant will be responsible for providing top-notch support to users of our Highradius applications, owning customer-reported issues, and driving them to resolution meeting Service Level Agreements (SLAs). You will partner with internal and external stakeholders to deliver a seamless customer experience. This is an excellent opportunity to leverage your grit, creativity, and wit to experience an awesome company culture.

Key Responsibilities
  • Provide product support to users of the Highradius applications.
  • Own customer-reported issues and drive them to resolution meeting SLAs.
  • Partner with internal and external stakeholders to deliver a seamless customer experience.
  • Supports and contributes to the growth of best practices for delivery of HighRadius Support services.
  • Understand HighRadius application troubleshooting practices to ensure successful resolution of issues.
  • Have the will to learn and understand our products and their features to support and educate clients.
  • Follow quality and process compliance to do the right thing for customers and the organization.
  • Dynamically prioritize tickets and multitask when needed.
Requirements

To succeed in this role, you should have:

  • 2-5 years of experience in Application Support preferably a SaaS application.
  • Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
  • A technology-centric background.
  • Strong logical, analytical, and problem-solving skills.
  • Excellent communication skills.
  • The ability to work in a fast-paced, ever-changing start-up environment.
What You'll Get

In return for your hard work and dedication, you can expect:

  • A competitive salary ($95,000 - $115,000 per year).
  • A fun-filled work culture.


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