Technical Support Specialist for Cutting-Edge Products
6 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at Talent Nexa Consulting. As a Technical Support Engineer, you will play a crucial role in ensuring customer satisfaction by providing expert support for our innovative products.
Key Responsibilities:- Provide technical support across OLTP databases (SQL, Postgres, MySQL, Oracle, etc.), NoSQL databases (elasticsearch, mongodb, redis, Cassandra, etc.), and cloud infrastructure.
- Troubleshoot and resolve complex technical issues, ensuring a seamless customer experience.
- Communicate clearly and effectively with customers, simplifying technical concepts for non-technical users.
- Work hands-on with container-based technologies such as Linux, Docker, and various SaaS platforms.
- Manage and implement APIs within large enterprise environments.
- Experience: 2+ years in a technical support role, with direct customer-facing experience.
- Skills: Strong proficiency in container-based technology stacks and databases, with a solid grasp of APIs.
- Communication: Excellent written and verbal communication skills, with the ability to convey technical information clearly.
- Problem-Solving: A quick and confident problem-solver who can handle complex technical queries.
- Hands-on experience with major cloud providers (AWS, Azure, GCP).
- Familiarity with Kubernetes and CI/CD processes.
- Knowledge of monitoring tools like Datadog, New Relic, or Splunk.
The estimated salary for this role is $120,000 - $150,000 per year, depending on experience and qualifications.
Why Work With Us?At Talent Nexa Consulting, we offer a dynamic work environment that allows you to grow professionally and personally. You will have opportunities to engage with cutting-edge technologies and contribute to a team that's transforming the tech landscape.
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