Product Support Specialist in Biotechnology
4 days ago
About BTL Biotechno Labs Pvt Ltd
BTL Biotechno Labs Pvt Ltd is a leading distributor of life science research products, sourcing from globally renowned manufacturers. We provide cutting-edge products and services to our customers in the life sciences field, facilitating breakthroughs in research and development.
Job Overview
We are seeking an experienced Product Support Associate with a background in Biotechnology to join our team in Delhi. This role requires excellent communication skills, technical knowledge, and time management abilities.
Main Responsibilities
• Proactively engage with new and existing customers via various communication channels to generate leads and close sales.
• Develop and maintain strong relationships with customers, addressing their needs and providing suitable solutions.
• Prepare accurate quotations for customers based on management guidelines.
• Track and manage leads, sales pipelines, and opportunities using CRM software.
• Prepare and manage purchase orders, quotations, and other sales-related documentation.
• Maintain a database of submitted and received quotations for regular follow-ups and records.
• Handle pre-sales and post-sales support, including technical information and competitor analysis.
• Provide exceptional customer service, follow up on orders, and resolve any inquiries or issues.
• Assist in preparing sales reports and forecasts for management.
• Stay updated with industry trends, competitor products, and market conditions.
• Collaborate with the field sales team to ensure smooth execution of sales strategies.
Requirements
• Master's degree in Biotechnology or a related field.
• Strong theoretical knowledge of biotechnology and life science research products.
• Proficiency in Microsoft Office, especially MS Excel, and basic mathematics skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Good communication skills, with a professional phone manner and tone.
Benefits Package
• Competitive salary: ₹ 25-30 lakhs per annum (dependent on qualifications and experience).
• Opportunities for professional growth and development within the company.
• A collaborative and innovative work environment.
• Health insurance and other company benefits.
Work Schedule
A full-time position, Monday - Saturday, 9:00 am – 5:00 pm.
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