ServiceNow Technical Lead
2 weeks ago
About Illumina:
We are a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all.
This is an exciting opportunity to work on challenging projects that utilize cutting-edge technology to transform the future of healthcare. We are looking for a highly motivated and team-oriented Senior Staff ServiceNow Lead Developer / Administrator who will be a key member of an Agile Scrum development team.
The ideal candidate will have strong analytical and problem-solving skills to lead a ServiceNow development team. They will be responsible for providing technical leadership in planning, staffing, and delivering ServiceNow projects.
Responsibilities:
- Monitor and fine-tune applications to ensure security, scalability, and maintainability.
- Ensure the creation and maintenance of technical documentation and diagrams.
- Lead and mentor a team of ServiceNow developers and QA resources, providing guidance and support to ensure successful delivery.
- Own the design and development process, including coding, testing, and debugging applications.
- Perform code and configuration reviews to ensure alignment with best practices, health scans, and recommendations.
- Develop advanced configurations of ServiceNow components such as workflows, audits, business rules, and catalog items to support business needs.
- Collaborate with internal customers to understand and anticipate their business needs and determine their priorities within the context of the overall enterprise strategy.
- Drive a culture of quality service and security by design, recommending and implementing procedures to enforce security and regulatory compliance.
- Proactively develop and maintain technical knowledge in specialized areas, staying up-to-date on current trends and best practices.
Requirements:
- At least 12 years of IT development experience, with a minimum of 8 years in ServiceNow, including extensive experience in leading the development of one or more of the following ServiceNow applications: ITSM, ITAM, HR, and WSD.
- Expertise in ServiceNow scripting, including JavaScript, AngularJS, Bootstrap, and Jelly Script.
- Proficiency in web technologies such as Web Services, XML, HTML, CSS, and HTTP. Experience using enterprise tools such as Visio or Lucidchart, Teams, Confluence, and Jira. Experience with ServiceNow's Common Services Data Model (CSDM).
- Experience working in a regulated environment within a global company (preferred).
- Exceptional knowledge of ITIL processes or ServiceNow Admin / CMDB certifications (preferred).
Education:
- Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work
Based on industry standards, we estimate this role requires at least $120,000 - $160,000 per year in salary.
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