Technical Lead for ServiceNow Deployment
6 days ago
**Job Title:** Technical Lead for ServiceNow Deployment
**Company Overview:** TQuanta Technologies Pvt. Ltd.
We are seeking an experienced technical lead to oversee the deployment of ServiceNow, a leading platform for IT service management. The successful candidate will be responsible for configuring and deploying ServiceNow, ensuring comprehensive visibility and accuracy across all environments.
About the Role:
The technical lead will work closely with our IT team to customize and develop Discovery patterns for complex applications, networked assets, and cloud environments (AWS, Azure, GCP). They will also be responsible for building and optimizing probes and sensors to accurately identify and collect data on all connected assets.
Key Responsibilities:
- Configure and deploy ServiceNow Discovery to create a robust and up-to-date CMDB for our organization
- Customize and develop Discovery patterns for complex applications, networked assets, and cloud environments (AWS, Azure, GCP)
- Buid and optimize probes and sensors to accurately identify and collect data on all connected assets
- Troubleshoot Discovery failures, addressing connectivity issues, IP conflicts, and network/firewall obstacles
- Perform regular audits on Discovery data to ensure CMDB accuracy, completeness, and alignment with organizational data standards
- Oversee and manage Discovery and platform upgrades, testing and validating custom patterns and sensors for a seamless transition
- Schedule Discovery scans strategically to balance system load and maintain optimal Discovery performance
- Integrate Discovery with ITSM processes for Incident, Change, and Problem Management to enhance overall IT visibility
Additional Responsibilities (Optional):
- Implement Service Mapping to ensure complete, accurate service dependency mappings across applications and infrastructure
- Customize and develop Service Mapping patterns to reflect organizational services and business processes accurately
- Define and configure CI relationships to support accurate service impact analysis and streamline incident and change management processes
Benefits:
We offer a competitive salary range of $110,000 - $130,000 per annum, depending on experience.
Required Skills and Qualifications:
- ServiceNow SaaS
- Strong understanding of ITIL principles and practices
- Experience in IT service management, particularly with ServiceNow
- Excellent problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and meet deadlines
Estimated Salary Range:** $110,000 - $130,000 per annum
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