Comprehensive System Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeProductivity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Production Support Specialist

Job Summary

We are seeking a skilled Production Support Specialist to provide comprehensive support for FIS Quantum and Echos treasury management systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management.

About the Role:

  • Provide end-to-end support for FIS Quantum and Echos treasury management systems
  • Maintain static data within the Quantum environment to ensure system integrity
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
  • Identify and resolve interface issues with bank statements and cashflows
  • Configure, troubleshoot, and fix Cash Xplorer functionality
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
  • Learn internal systems to provide comprehensive end-to-end support to users
  • Receive, analyze, and prioritize related support tickets
  • Provide timely solutions to users
  • Document resolution steps and knowledge base articles
  • Support system upgrades and patches
  • Monitor system performances and recommend improvements
Technical Requirements

Key Skills:

  • Strong Oracle/SQL Server database expertise
  • Ability to author and optimize SQL queries for data extraction and reporting
  • Familiarity with the Quantum data model
  • Working knowledge of Golden Gate and Datapipelines technologies for data integration
  • Experience with integration points between FIS systems and Oracle Fusion AGIS/GL modules
  • Utilization of FIS ticketing system to manage and track support requests
Governance and Compliance

Accountabilities:

  • Maintain SOPs, process documentation, and impact assessments for system updates
  • Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
  • Ensure financial data accuracy, SOX compliance, and internal control adherence
  • Participate in change management processes to minimize operational disruptions

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