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Senior Client Relationship Manager

1 month ago

Indore, Madhya Pradesh, India Webvillee Technology pvt ltd Full time
About the Role

As a Senior Client Relationship Manager at Webvillee Technology pvt ltd, you will play a pivotal role in nurturing and expanding relationships with our key clients. You will act as a bridge between our organization and our clients, ensuring their needs are met and their expectations are exceeded. This role offers an opportunity to grow within our company while gaining valuable experience in account management.

Responsibilities
  • Develop and maintain strong relationships with key stakeholders, ensuring their needs are met and their expectations are exceeded.
  • Understand clients' business objectives to propose tailored solutions that drive revenue growth and meet client needs.
  • Collaborate with internal teams (sales, marketing, product, etc.) to execute account strategies and meet client needs.
  • Drive revenue growth by identifying upsell and cross-sell opportunities, and monitoring account performance to analyze data and report on key metrics to stakeholders.
  • Act as a client advocate, ensuring their voice is heard within the organization, and resolving any issues or concerns promptly to maintain client satisfaction.
  • Stay updated on industry trends, market conditions, and competitors to provide strategic insights to clients.


Requirements

Must Have
  • Negotiation Skills, Strategic Thinking, Relationship Building, Effective Communicator, Proactive.
  • Proven experience as a Key Account Manager or similar role, with 3-5 years of experience.
  • Strong understanding of sales principles and customer service practices.
  • Excellent communication and negotiation skills.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Proficiency in CRM software and Microsoft Office suite.
  • Willingness to travel occasionally for client meetings.


Desirable
  • Previous experience in managing a team or leading projects.
  • Advanced degree or certifications related to account management or sales.
  • Strong analytical skills and ability to derive insights from data.
  • Fluency in multiple languages, especially if working with international clients.


Benefits
  • Expedited career growth opportunities.
  • Flexible schedule.
  • Five days working culture.
  • Work with the latest technologies.
  • Training & development sessions.
  • Allowances for Certifications.
  • Medical Insurance.
  • Monthly Review sessions.