Senior Operations Manager
2 weeks ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech.
As a key member of the TaskUs team, you will be responsible for overseeing and directing the activities of multiple campaigns, working closely with Operations Managers, Team Leaders and Staff assigned to these programs.
Key Responsibilities:
- Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
- Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
- Maintain an open line of communication between staff and senior management.
- Manage and staff the operations assigned.
- Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
- Develop individual and team goals and implement plans to carry out objectives.
- Guide the Operations Managers in meeting all team & individual goals.
- Ensure compliance with all established policies and procedures.
- Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.
Requirements:
- At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
- Capable of building and maintaining client relationship is required for this role.
- Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.
- Proven track record of meeting and delivering targets.
- Excellent communication skills, both verbal and written.
- This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills.
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