Learning Operations Director

2 weeks ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title:

Learning Operations Manager

The role of Learning Operations Manager is a crucial position that oversees the development and deployment of learning services according to global needs.

Key Responsibilities:

  • Prepare schedule progress reports, trending charts, and schedule analysis
  • Ensure alignment of project forecast with current funding and departmental capacity
  • Execute a range of activities such as logistics, communication, planning, and reporting follow-up according to learning solutions processes
  • Monitor and measure team performance and utilization as per departmental goals
  • Ensure implementation of development processes as per Quality and Governance standards
  • Identify improvement corrective actions to address customer feedback and business needs
  • Coordinate implementation plans with project teams and escalate areas of misalignment and improvement
  • Examine requests for budget revisions, recommend approval or denial, and relevant correspondence
  • Ensure alignment with the departmental governance and objectives
  • Assist with updates to projections on staffing plans and contingency usage
  • Support the change control process, establishing necessary forms, logs, and expediting methods
  • Participate in defining the work scope and prepare overall schedules and budgets on various sized projects
  • Support digitization of training material as needed

Financial Administration:

  • Collaborate and assist on alignment of cost and schedule data
  • Maintain and control budgets from design concept through to project completion
  • Identify and evaluate potential scope changes
  • Provide detailed and periodic cost reporting
  • Presents results of cost analysis to senior staff, as and when required
  • Assist with the review and development, issuance, and evaluation of change orders

Qualifications:

  • 8 years of experience in training operations, service operations, administration, project management, financial processing, and customer-facing activities and responsibilities
  • Bachelor's degree in any technical or education-related discipline

Competencies:

  • Strong communication skills in working with cross-functional, cross-cultural, multi-geography teams
  • Preferably multi-lingual with English as the core language
  • Pro-active, motivated self-starter who can juggle multiple priorities concurrently and engage support when needed
  • Experience working with technical systems such as a financial system, an Edutech platform or LMS, and proficiency in Microsoft Office, mainly Excel

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