Team Leader in Customer Success and Operations

2 days ago

Raipur Ahmedabad Delhi, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Team Leader in Customer Success and Operations

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Description:

  • You will be responsible for leading a team to deliver outstanding customer experiences by maintaining high operational and visual standards. You will promote our products, analyze sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

Responsibilities:

  • Lead your team to achieve exceptional customer service through excellent operations and store presentation.
  • Analyze sales performance, identify commercial opportunities, set goals, and develop strategies to increase results, profits, and stock levels.
  • Develop and implement effective team planning, scheduling, and opening/closing routines to ensure seamless daily operations.
  • Raise and develop your team while fostering a culture that promotes growth, innovation, and inclusivity.
  • Stay up-to-date with fashion trends, customer preferences, and competitor insights to maintain a competitive edge.
  • Represent the brand positively during all customer interactions.

Required Skills and Qualifications:

  • Experience in retail management and operations.
  • Strong leadership skills with a passion for coaching and developing teams.
  • Expertise in sales planning, analysis, and follow-up using customer-centric tools and reporting.

Benefits:

  • As a leader in our organization, you will have the opportunity to inspire, coach, and develop your team members with integrity.
  • You will thrive in a collaborative, dynamic environment with a solution-focused mindset.
  • You will be motivated to create great customer experiences while promoting and selling our products.
  • You will have a keen interest in fashion trends, commerciality, and competitor insights to drive sales.
  • Effective communication, creativity, and curiosity are essential qualities for this role.
  • Flexibility, analytical thinking, and achievement-oriented behavior are necessary for success in this position.

Others:

This is a full-time, permanent role within the retail industry. A bachelor's degree in any field or higher education is required.

The ideal candidate will be able to work effectively with numbers and manage statistics.

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