Team Leader

2 weeks ago


Delhi, Delhi, India Globiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Globiva is India's most promising and fastest growing Business Process Management (BPM) company with a focus on delivering excellent customer experiences for its clients. Since commencing operations in early 2018, Globiva has grown to over 5000 employees, servicing more than 40 customers from delivery centers in Gurgaon, Bangalore, and Kolkata. Our guiding principles of Employee First, Value Delivery, and Customer Focus ensure agility and flexibility in responding to clients' shifting needs. Globiva offers a range of solutions including customer interaction, content curation, and finance & accounting.

Role Description

This is a full-time on-site role for a Team Leader - Customer Service located in New Delhi. The Team Leader will be responsible for overseeing daily operations, managing and mentoring customer service representatives, and ensuring high levels of customer satisfaction. Key tasks include monitoring service metrics, addressing escalated issues, training new team members, and implementing process improvements to enhance service delivery.

Qualifications

  • Customer Service Management, Customer Support, and Customer Service skills
  • Customer Satisfaction and Communication skills
  • Proven leadership and team management experience
  • Excellent problem-solving and decision-making abilities
  • Strong organizational skills and attention to detail
  • Ability to work under pressure and handle challenging situations effectively
  • Bachelor's degree in Business Administration or related field is preferred
  • Experience in the BPM or customer service industry is an advantage

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