Team leader in bpo

24 hours ago


Delhi, Delhi, India Cogent E Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Cogent E Services is an end-to-end Customer Experience (CX) solutions provider offering omni-channel solutions across various customer interaction touch-points. They provide services in customer sales and support through voice and non-voice channels, back office solutions, transformative services, and digital marketing. With a presence in 12 cities across India, servicing customers in more than 10 languages, Cogent E Services caters to clients across more than 10 industry verticals, including banking, financial services, and e-commerce.

For more information, please visit us at

Role Description

This is a full-time, on-site role for a Team Leader at Cogent E Services, located in Delhi, India. The Team Leader will be responsible for overseeing and managing a team of customer service representatives, monitoring team performance, and ensuring the team meets or exceeds goals. Additionally, the Team Leader will be involved in training, coaching, and motivating team members to deliver exceptional customer service.

Qualifications

  • Strong leadership and team management skills
  • Customer service experience and understanding of BPO operations
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Proficiency in Microsoft Office and CRM software
  • Experience in performance management and coaching
  • Fluency in English and Hindi; proficiency in regional languages is a plus
  • Bachelor's degree in Business Administration or related field


  • Delhi, Delhi, India Shriram Enterprises Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    EXPERIENCE – Minimum 06 years Experience as an Tele - Sales Team leader from BPO industry .Must be fluent in EnglishMust have a good communication skills and fluent EnglishMust have all documents of Assistant Team Leader of previous company


  • Delhi, Delhi, India Usha Shriram Enterprises Full time ₹ 7,20,000 per year

    JOB LOCATION New Mahavir Nagar, Nr Kangra Niketan Bus Stop,, Janak puri New Delhi-110018SALARY INR 7,20,000 LPA (MAX)EXPERIENCE Minimum 06 years Experience as an Tele - Sales Team leader from BPO industry .Must be fluent in EnglishMust have a good communication skills and fluent EnglishMust have all documents of Assistant Team Leader of previous...

  • Team Leader

    7 days ago


    Delhi, Delhi, India Vaayutrip Europe & UK DMC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    VaayuTrip Private Limited (Europe DMC) is growing, and we're looking for passionate travel professionals to join our dynamic team Open Roles:Team Leader / Sr. Travel Consultant – Europe (Should have Experience in DMC of Europe) Role Highlights: Handle travel queries for outbound Europe tours (FIT & GIT: hotels, packages, etc.) Lead and guide the team (Team...

  • Team Leader

    5 days ago


    Delhi, Delhi, India NS Matrix Services Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionNS Matrix Services Pvt. Ltd. (NSMX) is a growing technology-driven company based in New Delhi, founded in 2011. We provide IT-enabled services to our dedicated US-based market research client. Our services include solutions in Online Surveys, Survey Programming, Project Management, Sampling, Fieldwork Management, Data Collection, Data...

  • Team Leader

    5 days ago


    Delhi, Delhi, India Hyatt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Materials Manager in the planning and procurement of material, including vendor development and administration of contracted services...

  • Team Leader

    1 day ago


    Delhi, Delhi, India McLine Studios Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsMcLine Studios is an architectural design firm specializing in high-quality projects for North American clients. We pride ourselves on delivering precision, innovation, and exceptional craftsmanship. We are currently seeking aTiles and Stones Drafting Team Leaderto oversee our drafting team, drive design excellence, and contribute to the success of...

  • Team Leader

    3 days ago


    Delhi, Delhi, India Nirvasa Healthcare Pvt. Ltd. Full time ₹ 3,60,000 per year

    Hiring For Team Leader RolePure Day Shift6 Days workingone rotational week offNeed 1 Year experience candidate From hardcore Sales Background and who have handle Team as Well.Moti nagar Delhi30kNeed immediate joinerReference would be highly Appreciated.Drop your cv on [ ].Job Type: Full-timePay: From ₹30,000.00 per yearBenefits:Provident FundWork Location:...

  • Team Leader

    5 days ago


    Delhi, Delhi, India Hyatt Regency Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organization- Hyatt Regency DelhiSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Materials Manager in the planning and procurement of material, including vendor development and...

  • Team Leader

    1 week ago


    Delhi, Delhi, India HEDWIG FINANCIAL SERVICES PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are looking for a proactive and results-driven Telesales Team Leader to manage, motivate, and guide a team of telesales executives. The ideal candidate will ensure the team meets its daily and monthly sales targets while maintaining high-quality customer interactions and professionalism.Key Responsibilities:Lead, supervise, and motivate a team of...

  • Team Leader

    5 days ago


    Delhi, Delhi, India WWF Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets. Conduct regular performance reviews and provide constructive feedback to team members. Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team. Oversee calls to existing customers to...