Building Customer Relationships
2 days ago
We are seeking a skilled Customer Engagement Specialist to join our team.
The ideal candidate will be responsible for building and maintaining strong relationships with existing customers, identifying opportunities for growth and retention, and delivering exceptional customer experiences.
Key Responsibilities:
- Develop and execute strategic plans to enhance customer engagement and retention
- Collaborate with cross-functional teams to identify and address customer needs
- Provide timely and effective solutions to customer inquiries and concerns
- Monitor and analyze customer feedback to inform business decisions
Requirements:
- Proficiency in English communication and written skills
- Computer Science or technical background preferred but not mandatory
- Prior experience in sales or customer-facing roles is preferred (min 6 months)
- Exceptional communicator and influencer with the ability to build strong relationships
- Result-driven with experience in target-centric environments
- Self-learner with a high grasping ability and the ability to learn quickly
Education:
Bachelor's degree in IT or a related field is preferred but not mandatory.
What We Offer:
- A competitive fixed annual salary + annual incentives
- A collaborative, mission-driven team culture
- Career growth opportunities
Perks:
Free Lunch & Dinner
Exposure to a fast-paced Ed-Tech startup
Health Insurance
PF Contribution
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