Expert Support Specialist

2 weeks ago

Delhi Mumbai Kolkata, India beBeeExpertSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Expert Support Specialist

We are seeking a highly skilled and experienced support specialist to join our team.

The ideal candidate will have a strong understanding of technical concepts, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:

Triage members are responsible for providing expert-level support to customers via chat, phone, email, and support portal. They will troubleshoot and resolve complex technical issues while prioritizing and driving the day-to-day activities of the support organization.

Key Responsibilities:

Provide exceptional customer service through timely and effective issue resolution.

Communicate complex technical information to both technical and non-technical audiences.

Collaborate with cross-functional teams to prioritize work and drive problem resolution.

Manage customer expectations and set priorities accordingly.

Requirements:

Strong understanding of IT concepts, including APIs, networks, and cloud platforms.

Excellent written and verbal communication skills.

Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

Experience working with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

Knowledge of Linux and Windows operating systems.

Familiarity with programming languages such as Java, JavaScript, and React.

Benefits:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A dynamic and supportive work environment.

Role Category: Software Development.

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