Customer Support and Training Manager

2 weeks ago


Mumbai, Maharashtra, India Aspen Technology Full time

The driving force behind AspenTech's success is its people. Our aspiration, desire, and ambition to push the envelope and overcome hurdles are qualities you'll experience in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.

The Role

The Customer Support and Training Manager is a key leadership role vital to ensuring customer success. This role is responsible for leading and managing a team of Technical Support Engineers who are specialists in AspenTech's Subsurface & Science Engineering product suite. The manager will proactively ensure effective collaboration and engage the team to achieve/exceed goals.

Your Impact

  • Manage a team of Technical Support Engineers who provide customer issue resolution, pre-sales presentations, and customer training, including recruitment, performance management, and career development.
  • Be a positive role model for AspenTech's core values and leadership principles.
  • Ensure adherence to contractual obligations and communicate potential gaps to management. Track and provide timely reporting KPIs for forecasting, operations, financial, and corporate requirements.
  • Ensure Technical Support Engineers provide timely and expert customer support to resolve a wide range of product usage and application issues for AspenTech customers, primarily through remote telephone, chat, and e-mail support but also through occasional on-site visits.
  • Drive escalation and resolution of high-impact customer issues through AspenTech's defined processes.
  • Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees.
  • Ensure delivery excellence of public and on-site customer training.
  • Proactively promote AspenTech's training services.
  • Monitor Customer Satisfaction survey responses with appropriate follow-up to staff and customers. Work with key relationships to continually improve customer experience as required.
  • Work as a member of the CS&T global management team to ensure departmental metrics are achieved.
  • Collaborate with other AspenTech functions to maintain and develop business opportunities.


  • Mumbai, Maharashtra, India Aspen Technology Full time

    At AspenTech, we're driven by a passion for innovation and a commitment to excellence. As a key member of our Customer Support and Training team, you'll play a vital role in ensuring our customers achieve their goals.The RoleThe Manager, Customer Support and Training is responsible for leading and managing a team of Technical Support Engineers who provide...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind AspenTech's success is its people. Our aspiration, desire, and ambition to continually find a better way are qualities that you will experience in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.The RoleThe Manager,...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind AspenTech's success is its people. Our aspiration is to continually find a better way, overcoming any hurdle, and challenging the status quo. You will experience these qualities in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind AspenTech's success is its people. Our aspiration, desire, and ambition to continually find a better way is what drives us. You will experience these qualities in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.The...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The success of AspenTech is built on the passion, pride, and aspiration of its people.The Manager, Customer Support & Training (CS&T) is a key leadership role that drives customer success.Key Responsibilities:Lead and manage a team of Technical Support Engineers who provide customer issue resolution, pre-sales presentations, and customer training.Be a...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind Aspen Technology's success has always been its people. What drives us is our aspiration, our desire, and ambition to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of career development programs to support of community service projects to social...

  • **Training Manager

    2 weeks ago


    Mumbai, Maharashtra, India Anveta Full time

    Job Summary: We are seeking a highly skilled and experienced Training Manager to join our team at Anveta. The successful candidate will be responsible for conducting facilitative training sessions as per business requirements and will play a key role in organizing trainings with various stakeholders.Main Responsibilities:Conduct facilitative training...


  • Mumbai, Maharashtra, India eNix Software Pvt Ltd Full time

    Job Summary We are seeking an experienced Software Training and Support Executive to join our team at eNix Software Pvt Ltd. As a key member of our support team, you will provide exceptional support and training to our clients in the Maritime Industry.Key Responsibilities: Deliver face-to-face and online training to clients on desktop and web-based...


  • Mumbai, Maharashtra, India IZI Full time

    Senior Customer Support ManagerWe are seeking a seasoned Senior Support Manager to lead our customer support strategy at IZI. This pivotal role is responsible for ensuring an exceptional customer experience across all channels, including chat, email, and voice.Key Responsibilities:Design and implement comprehensive customer support strategies that enhance...

  • Training Manager

    2 weeks ago


    Mumbai, Maharashtra, India Tata CLiQ Full time

    Job Title: Training ManagerJob Summary:We are seeking a highly motivated and experienced Training Manager to join our team at Tata CLiQ. As a Training Manager, you will be responsible for developing and implementing training programs that meet the needs of our business. You will work closely with our operations and quality teams to ensure that our training...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    Job Title: Customer Support SpecialistHarvest Online LLP under the brand name MIDIGIWORLD is an innovative online training platform focusing on upskilling and hobby development. With over 15 years of experience in training and development, we have adopted an online interactive training approach. Our mission is to create exceptional learning experiences...

  • Training Manager

    3 weeks ago


    Mumbai, Maharashtra, India Tata AIA Life Insurance Full time

    Job Title: Training ManagerJob Summary:We are seeking a highly skilled Training Manager to join our team at Tata AIA Life Insurance. The successful candidate will be responsible for designing and delivering training programs that enhance the skills and knowledge of our employees.Key Responsibilities:Develop and implement training strategies that align with...


  • Mumbai, Maharashtra, India Third Wave Coffee Full time

    Job Summary:We are seeking a highly skilled Regional Trainer to drive the training and performance of our stores in the region.Key Responsibilities:Develop and implement training programs to enhance Store Manager skill levels and ensure continuous improvement.Design and deliver specialized license programs for Shift Supervisors and Store Managers, focusing...

  • Training Manager

    3 weeks ago


    Mumbai, Maharashtra, India Courtyard by Marriott, Mumbai Full time

    Job Title: Training ManagerAt Courtyard by Marriott, Mumbai, we're seeking a skilled Training Manager to drive our company's values and philosophy. This role is responsible for ensuring all training and development activities are strategically linked to our organization's mission and vision.Key Responsibilities:Conduct needs assessments to identify employee...

  • Training Manager

    3 weeks ago


    Mumbai, Maharashtra, India Courtyard by Marriott, Mumbai Full time

    Job SummaryWe are seeking a highly skilled Training Manager to join our team at Courtyard by Marriott, Mumbai. As a key member of our human resources department, you will be responsible for designing, developing, and delivering training programs that enhance the skills and knowledge of our employees.Key ResponsibilitiesTraining Program Development: Create...


  • Mumbai, Maharashtra, India Recruit4Work SL Full time

    We are seeking a highly skilled Training Quality Manager to oversee the development and implementation of quality and training processes that enhance the performance and skills of our production teams.Your Key ResponsibilitiesCoordinate and manage the training department to ensure effective customer training plans are implemented.Design, update, and archive...

  • Training Manager

    3 weeks ago


    Mumbai, Maharashtra, India WNS Full time

    Job Title: Group ManagerJob Summary:We are seeking a highly experienced Group Manager to lead our training team. The ideal candidate will have a strong background in training and development, with a focus on instructional design and e-learning.Key Responsibilities:Develop and implement training programs to enhance employee skills and knowledgeLead a team of...


  • Mumbai, Maharashtra, India LUXASIA Full time

    LUXASIA is a leading beauty omnichannel brand-builder in Asia Pacific, empowering over 100 luxury brands to grow and thrive. Our integrated capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. We are a diverse and dynamic team of 2700 talents across 15 markets, united by our passion for beauty and...


  • Mumbai, Maharashtra, India Recruit4Work SL Full time

    Job Title: Dutch TrainingWe are seeking a highly skilled Training Quality Manager to join our team in Casablanca. In this pivotal role, you will oversee the development and implementation of quality and training processes that enhance the performance and skills of our production teams.Key ResponsibilitiesCoordinate and manage the training department,...


  • Mumbai, Maharashtra, India Third Wave Coffee Full time

    Job Summary:To drive the training and performance of the region, we are seeking a highly skilled and experienced professional to lead our training initiatives.Key Responsibilities:Store Manager Development: Continuously evaluate and enhance Store Manager skill levels to ensure they are equipped to lead their teams effectively.Specialized License Programs:...