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Training Quality Manager
1 month ago
We are seeking a highly skilled Training Quality Manager to join our team in Casablanca. In this pivotal role, you will oversee the development and implementation of quality and training processes that enhance the performance and skills of our production teams.
Key Responsibilities- Coordinate and manage the training department, ensuring seamless implementation of customer training plans.
- Design, update, and archive training materials, including modules, guides, and tests, to meet the highest standards.
- Oversee the deployment of customer training courses in collaboration with trainers, ensuring effective knowledge transfer.
- Develop and maintain quality monitoring tools to track performance and identify areas for improvement.
- Implement the company's quality policy in coordination with HR, Site General Manager, and Operations Managers, ensuring alignment with business objectives.
- Produce and analyze activity reports using internal tools, providing actionable insights for process improvement.
- Update and manage documentation, databases, and knowledge bases, ensuring accurate and up-to-date information.
- Centralize and disseminate quality knowledge across the team using appropriate tools, promoting a culture of continuous improvement.
- Manage a team of trainers, quality, and process managers, providing guidance and support to ensure their success.
- Develop the skills of team members, fostering a culture of growth and development.
- Create and enforce a training and quality team pay plan, ensuring fair compensation and recognition.
- Fluent Dutch or Flemish with English (C level), French is a plus.
- Strong experience in training and quality management, with a proven track record of success.
- Excellent organizational and coordination abilities, with a focus on delivering high-quality results.
- Proficiency in developing and implementing quality monitoring tools, with a focus on data-driven decision making.
- Ability to manage teams and develop staff skills effectively, with a focus on growth and development.
- Strong analytical skills and experience in reporting, with a focus on providing actionable insights.
- Ability to lead meetings and collaborate with multiple stakeholders, with a focus on building strong relationships.
- Proficiency in managing and updating documentation and databases, with a focus on accuracy and efficiency.
- Knowledge of training needs analysis and training schedule development, with a focus on delivering high-quality training programs.
- Opportunity to lead a dynamic team and shape training and quality processes, with a focus on delivering high-quality results.
- Engage in a role that directly impacts the skills development and performance of production teams, with a focus on growth and development.
- Collaborate with diverse departments and senior management, with a focus on building strong relationships.
- Competitive compensation package with opportunities for career growth, with a focus on recognizing and rewarding excellence.
- Be part of a company committed to continuous improvement and quality excellence, with a focus on delivering high-quality results.
Casablanca, Morocco
