Customer Support and Training Manager

4 weeks ago


Mumbai, Maharashtra, India Aspen Technology Full time

The driving force behind AspenTech's success is its people. Our aspiration, desire, and ambition to continually find a better way is what drives us. You will experience these qualities in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.

The Role

The Customer Support and Training Manager is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Support Engineers who are specialists in our Subsurface & Science Engineering product suite. The manager will proactively ensure effective collaboration and engage the team to achieve/exceed goals.

Your Impact

  • Manage a team of Technical Support Engineers who provide customer issue resolution, pre-sales presentations, and customer training, including recruitment, performance management, and career development.
  • Be a positive role model for AspenTech's core values and leadership principles.
  • Ensure adherence to contractual obligations and communicate potential gaps to management. Track and provide timely reporting KPIs for forecasting, operations, financial, and corporate requirements.
  • Ensure Technical Support Engineers provide timely and expert customer support to resolve a wide range of product usage and application issues for AspenTech customers, primarily through remote telephone, chat, and e-mail support but also through occasional on-site visits.
  • Drive escalation and resolution of high-impact customer issues through AspenTech's defined processes.
  • Supervise day-to-day operations, including interfacing directly with customers as needed, and training new employees.
  • Ensure delivery excellence of public and on-site customer training.
  • Proactively promote AspenTech's training services.
  • Monitor Customer Satisfaction survey responses with appropriate follow-up to staff and customers. Work with key relationships to continually improve customer experience as required.
  • Work as a member of the CS&T global management team to ensure departmental metrics are achieved.
  • Collaborate with other AspenTech functions to maintain and develop business opportunities.

What You'll Need

  • Minimum 5 to 8 years of relevant work experience in a technical field, preferably software support for the Upstream industry. Proven 2 – 3 years of experience as an effective people manager.
  • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
  • Ability to follow through on commitments and make sure others do the same.
  • Strong decision-making and customer service skills.
  • Ability to influence and persuade stakeholders.
  • Ability to proactively work out and seek ways so the team can contribute to AspenTech's growth.
  • Performance management of staff. Strong hiring, retention, coaching, and career development skills.
  • Ability to demonstrate critical thinking with strong analytic and problem-solving skills.
  • Ability to travel. Travel is usually less than 20% and may occasionally be international.


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind AspenTech's success is its people. Our aspiration, desire, and ambition to continually find a better way are qualities that you will experience in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.The RoleThe Manager,...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind AspenTech's success is its people. Our aspiration, desire, and ambition to push the envelope and overcome hurdles are qualities you'll experience in many ways, from career development programs to community service projects and social events that foster fun and relationship building across our global community.The RoleThe Customer...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The success of AspenTech is built on the passion, pride, and aspiration of its people.The Manager, Customer Support & Training (CS&T) is a key leadership role that drives customer success.Key Responsibilities:Lead and manage a team of Technical Support Engineers who provide customer issue resolution, pre-sales presentations, and customer training.Be a...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    The driving force behind Aspen Technology's success has always been its people. What drives us is our aspiration, our desire, and ambition to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of career development programs to support of community service projects to social...


  • Mumbai, Maharashtra, India Aspen Technology Full time

    As a vital member of AspenTech's global team, the Technical Lead, Customer Support and Training Specialist will play a key role in ensuring customer success.Key ResponsibilitiesLead and manage a team of Technical Support Engineers who provide exceptional customer support and training services for AspenTech customers.Proactively ensure effective...

  • **Training Manager

    3 weeks ago


    Mumbai, Maharashtra, India Anveta Full time

    Job Summary: We are seeking a highly skilled and experienced Training Manager to join our team at Anveta. The successful candidate will be responsible for conducting facilitative training sessions as per business requirements and will play a key role in organizing trainings with various stakeholders.Main Responsibilities:Conduct facilitative training...


  • Mumbai, Maharashtra, India eNix Software Pvt Ltd Full time

    Job Summary We are seeking an experienced Software Training and Support Executive to join our team at eNix Software Pvt Ltd. As a key member of our support team, you will provide exceptional support and training to our clients in the Maritime Industry.Key Responsibilities: Deliver face-to-face and online training to clients on desktop and web-based...


  • Mumbai, Maharashtra, India IZI Full time

    Senior Customer Support ManagerWe are seeking a seasoned Senior Support Manager to lead our customer support strategy at IZI. This pivotal role is responsible for ensuring an exceptional customer experience across all channels, including chat, email, and voice.Key Responsibilities:Design and implement comprehensive customer support strategies that enhance...

  • Training Manager

    4 weeks ago


    Mumbai, Maharashtra, India Tata CLiQ Full time

    Job Title: Training ManagerJob Summary:We are seeking a highly motivated and experienced Training Manager to join our team at Tata CLiQ. As a Training Manager, you will be responsible for developing and implementing training programs that meet the needs of our business. You will work closely with our operations and quality teams to ensure that our training...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    Job Title: Customer Support SpecialistHarvest Online LLP under the brand name MIDIGIWORLD is an innovative online training platform focusing on upskilling and hobby development. With over 15 years of experience in training and development, we have adopted an online interactive training approach. Our mission is to create exceptional learning experiences...

  • Training Manager

    1 month ago


    Mumbai, Maharashtra, India Courtyard by Marriott, Mumbai Full time

    Job Title: Training ManagerAt Courtyard by Marriott, Mumbai, we're seeking a skilled Training Manager to drive our company's values and philosophy. This role is responsible for ensuring all training and development activities are strategically linked to our organization's mission and vision.Key Responsibilities:Conduct needs assessments to identify employee...


  • Mumbai, Maharashtra, India Recruit4Work SL Full time

    We are seeking a highly skilled Training Quality Manager to oversee the development and implementation of quality and training processes that enhance the performance and skills of our production teams.Your Key ResponsibilitiesCoordinate and manage the training department to ensure effective customer training plans are implemented.Design, update, and archive...

  • Training Manager

    1 month ago


    Mumbai, Maharashtra, India WNS Full time

    Job Title: Group ManagerJob Summary:We are seeking a highly experienced Group Manager to lead our training team. The ideal candidate will have a strong background in training and development, with a focus on instructional design and e-learning.Key Responsibilities:Develop and implement training programs to enhance employee skills and knowledgeLead a team of...


  • Mumbai, Maharashtra, India LUXASIA Full time

    LUXASIA is a leading beauty omnichannel brand-builder in Asia Pacific, empowering over 100 luxury brands to grow and thrive. Our integrated capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. We are a diverse and dynamic team of 2700 talents across 15 markets, united by our passion for beauty and...


  • Mumbai, Maharashtra, India Cornerstone OnDemand Full time

    Escalation Manager Job DescriptionWe're seeking a highly skilled Escalation Manager to join our team at Cornerstone OnDemand.Key Responsibilities:Manage complex customer situations: Provide immediate assistance for urgent customer concerns, acting as a bridge between the support team, customer, and various Cornerstone stakeholders.Escalation triage process:...


  • Mumbai, Maharashtra, India Atlas Corp Full time

    The Atlas Corp. and Seaspan teams embody a high-performance culture centered around building services offerings to become a leading asset manager. Seaspan provides major shipping lines with alternatives to vessel ownership through long-term leases on modern containerships and pure car, truck carriers (PCTCs) combined with industry-leading ship management...

  • Training Manager

    2 weeks ago


    Mumbai, Maharashtra, India Max Life Insurance Full time

    Job SummaryMax Life Insurance is seeking a highly skilled Training Manager - Bancassurance to lead our training initiatives and drive business growth. The ideal candidate will have a strong background in sales training, excellent communication skills, and the ability to develop and implement effective training programs.Key Responsibilities:Develop and...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    Harvest Online LLP, under the brand name MiDigiWorld, is a pioneer in online live interactive training platforms for upskilling skills and hobbies.We are expanding our team and looking for a skilled Customer Support Executive to manage support-related activities, coordinating with the team of executives, customer service team, and other team members.Key...


  • Mumbai, Maharashtra, India Lite Bite Foods Pvt Ltd Full time

    Key Responsibilities:LMS Knowledge and Content Development: Design and implement effective learning management systems and create engaging content to enhance employee skills and knowledge.Employee Evaluation and Feedback: Assess employee performance, identify areas for improvement, and provide actionable feedback to drive development and growth.Training...


  • Mumbai, Maharashtra, India Max Life Insurance Full time

    Job Summary:We are seeking a highly skilled Insurance Training Manager to join our team at Max Life Insurance. The successful candidate will be responsible for imparting training to Banca/Axis sellers and Max Life Employees, providing right training inputs & Sales support, and ensuring the measures of quality of business in Circle / that of mapped branches...