Senior Customer Experience Advocate

14 hours ago


Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Technical Customer Support Lead

The Technical Customer Support Lead is a critical role that requires exceptional customer service skills and the ability to communicate complex technical concepts in a clear and concise manner.

Key responsibilities include:

  • Providing timely and effective customer support through various channels such as phone, email, and chat.
  • Resolving customer complaints and issues in a professional and courteous manner.
  • Collaborating with cross-functional teams to identify and resolve root causes of customer issues.
  • Analyzing data and trends to improve customer support processes and outcomes.

Requirements:

  • 5-7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.

This role requires a strong sense of ownership, a passion for improving customer support processes and outcomes, and the ability to work independently with minimal supervision.

Preferred skills: Advance Excel, SQL, JQL, SLA, Customer Support.


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