Customer Success Advocate

2 days ago


Kozhikode, Kerala, India beBeeCareer Full time ₹ 6,00,000 - ₹ 12,00,000

Math Career Opportunities - Exploring Infinities

Job Summary:

We are seeking a highly motivated Customer Support Representative to join our team. This role involves being the face of our company and providing exceptional support to our customers.

Key Responsibilities:

Act as a single point of contact for customers, responding to queries in a timely and accurate manner.

Engage with customers through phone, email, or chat to provide proactive solutions to their issues.

Identify customer needs and propose suitable solutions by coordinating with cross-functional teams.

Build long-lasting relationships with customers and maintain a deep knowledge of our products and services.

Requirements:

Degree in management, marketing, communication, or a similar field.

Experience as a relationship manager, in customer service, or a similar role.

Proficiency in Microsoft Office, CRM software, and ticketing systems.

Excellent written, verbal skills, and interpersonal skills.

Good conflict resolution and problem-solving skills.

Ability to multi-task and display patience when handling tough cases.


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