
Customer Success Advocate
2 days ago
Math Career Opportunities - Exploring Infinities
Job Summary:
We are seeking a highly motivated Customer Support Representative to join our team. This role involves being the face of our company and providing exceptional support to our customers.
Key Responsibilities:
Act as a single point of contact for customers, responding to queries in a timely and accurate manner.
Engage with customers through phone, email, or chat to provide proactive solutions to their issues.
Identify customer needs and propose suitable solutions by coordinating with cross-functional teams.
Build long-lasting relationships with customers and maintain a deep knowledge of our products and services.
Requirements:
Degree in management, marketing, communication, or a similar field.
Experience as a relationship manager, in customer service, or a similar role.
Proficiency in Microsoft Office, CRM software, and ticketing systems.
Excellent written, verbal skills, and interpersonal skills.
Good conflict resolution and problem-solving skills.
Ability to multi-task and display patience when handling tough cases.
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