Chief Customer Experience Officer

2 days ago

Kozhikode, Kerala, India beBeeCustomer Full time ₹ 8,70,000 - ₹ 10,99,000
Customer Experience Leader

We're seeking a skilled professional to fill this key role.

Key Responsibilities:
  • Deliver Exceptional Support: Provide high-quality responses to customer queries, following our standard operating procedures (SOPs) to ensure smooth and efficient interactions.
  • Be a Customer Advocate: Listen to customers' needs and guide them through using specific features that make a difference in their experience.
  • Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Inform customers about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Follow up with customers to ensure everything is running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

Required Skills and Qualifications:

  • Experience: Have at least 2 years in a customer-facing role or be a fresher with outstanding communication skills.
  • Versatile Support: Be ready to handle calls, chats, and emails, requiring flexibility and adaptability.
  • Customer-Centric Approach: We prioritize our customers—you should too.
  • Tech-Savvy: Familiarity with help desk software and remote support tools is a plus, especially if you know your way around CRM systems.
  • Communication Pro: Strong communication and problem-solving skills are essential, with fluency in both English and Hindi.
  • Juggle Like a Pro: Multitasking in our fast-paced environment requires quick adaptation to whatever comes your way.

Benefits:

You'll have opportunities to develop your skills, grow with the company, and contribute to delivering exceptional customer experiences.

Others:

This role is perfect for someone who values teamwork, continuous learning, and staying ahead of the curve.

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