Chief Customer Experience Officer

2 weeks ago

Kozhikode, Kerala, India beBeeCRM Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Customer Experience Manager

This full-time, on-site role is responsible for developing and implementing strategies to improve customer engagement. The ideal candidate will have analytical skills for data analysis and creating actionable insights, strong communication skills for effective customer interactions, sales and market segmentation experience, project management capabilities, excellent organizational and multitasking abilities, and a Bachelor's degree in Business Administration, Marketing, or a related field.

Key Responsibilities:
  • Customer Communications: Oversee all customer communications, ensuring timely and informative responses.
  • Team Coordination: Coordinate with sales and marketing teams to ensure seamless integration of CRM strategies.
  • Insight Generation: Create reports on customer insights, identifying trends and areas for improvement.
  • Customer Segmentation: Manage customer segmentation projects, leveraging data analysis and market research.

Previous experience in CRM, customer service, or related fields is highly desirable.

Required Skills and Qualifications:

  • Analytical Skills: Strong analytical skills for data analysis and creating actionable insights.
  • Communication Skills: Excellent communication skills for effective customer interactions.
  • Sales and Market Segmentation Experience: Proven experience in sales and market segmentation.
  • Project Management: Strong project management capabilities.
  • Organizational and Multitasking Abilities: Excellent organizational and multitasking abilities.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.

Benefits:

  • Opportunity for Growth: Opportunity for growth and professional development in a dynamic industry.
  • Diverse Work Environment: Diverse work environment with a team of experienced professionals.

Others:

  • Collaborative Team Culture: Collaborative team culture that encourages open communication and feedback.

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