Chief Customer Experience Officer

2 weeks ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 1,75,00,000 - ₹ 2,51,00,000

Unlock the potential of the specialty chemicals market with a customer-centric approach.

The $800 billion global industry is poised for growth, but it faces challenges like trust issues, lengthy lead times, quality uncertainty, and operational inefficiencies.

We have scaled our operations to serve over 40 countries and partnered with hundreds of customers and suppliers.

Our team comprises seasoned professionals from top institutions with extensive experience in startups and multinational companies. We are building a team of high-performers who drive outstanding results.

Key Responsibilities:

  • Act as primary point of contact for customers post-sale
  • Coordinate across teams for smooth order execution and timely customer updates
  • Champion customer satisfaction across all touchpoints

Objectives:

  • Own the post-sales customer journey
  • Design scalable processes to enhance the customer experience
  • Collaborate with compliance teams to meet export/import regulations

Requirements:

  • Excellent communication and coordination skills
  • Ability to work cross-functionally with Sales, Operations, and Supply Chain teams
  • Strong problem-solving and analytical skills

Benefits:

  • Opportunity to work with a highly ambitious team
  • Chance to create a positive impact on the specialty chemicals market
  • Competitive salary and benefits package


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