Revenue Growth Specialist

2 days ago

Mumbai, Maharashtra, India beBeeAccount Full time US$ 60,000 - US$ 1,00,000

Job Title: Renewal Account Manager

About This Role

This is an exciting opportunity to join our organization as a Renewal Account Manager, responsible for driving the end-to-end renewal lifecycle for assigned customers. As part of our Go-To-Market (GTM) organisation, this role will serve as the primary contact for sustaining/renewing customers and growing our Annual Recurring Revenue (ARR) baseline.

The successful candidate will partner closely with the Account team including Customer Experience and Finance to ensure effective account collaboration and cancels and erosions management. Key responsibilities include managing a number of customers to business objectives including recurring revenue retention and growth, on-time renewal execution, expansions, and outlook accuracy.

A key responsibility of this role is completing and executing preventive actions on Cancellations and Erosions, leveraging early insights and collaborating with Customer Success Management, Services Delivery Management and Customer Services Management. The goal is to increase customer retention and revenue retention; in addition to the identification of upsell and cross-sell opportunities.

Key Responsibilities

  • Retain recurring revenue across our business through exceptional renewal sales execution, building and maintaining strong partnerships with both internal and customer-facing teams.

  • Oversight of the renewal process, managing customer engagement supported by the process from the back-office teams.

  • Complex Renewals: ownership of the full lifecycle of the renewal, refining, discussing, negotiating and closing the renewal directly and indirectly with the Customer and Account teams.

  • Cloud, Maintenance and Success Services: ownership of the full lifecycle of the renewal from quote to completion, refining, discussing, negotiating and closing the renewal directly with the customer.

  • Upsell/Cross-Sell/New-Sell: ownership of the sales cycle for the generation of new revenue in certain circumstances, expanding the scope of the renewal to new business, like increasing a customer support Success Tier and Cloud services.

Requirements

We are looking for a highly motivated and experienced professional with a proven track record in account management and sales. The ideal candidate will possess excellent interpersonal, listening and communication skills, including presentation and facilitation skills, and a track record of effectively communicating with and influencing at all levels.

The successful candidate will be able to work successfully at the intersection of business, technology and services, translating/communicating across both. They will also have advanced project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously.

A minimum of 8 years related work experience is required, along with a BSc/BA degree or equivalent. MBA in sales/marketing is a plus.

What We Offer

We prioritize a people-first culture because we know our people are at the very heart of our success. We offer a flexible work model that allows our employees to make decisions about how, when, and where they work.

We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement - it's a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

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