Technical Support Specialist

1 day ago


Chennai, Tamil Nadu, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

Role Summary:

We seek a seasoned Application Support Professional to deliver top-notch L2 support for RTP Rail operations. This role involves executing monitoring checklists, triaging incidents, and escalating critical issues.

The ideal candidate will possess expertise in Splunk, SiteScope, AWS (Aurora), SQL, REST API debugging, ServiceNow, and Confluence. They should be able to investigate transaction failures and API errors using logs and SQL queries, log incidents and resolutions in ServiceNow and Confluence, and ensure smooth shift handovers with detailed documentation.

This position requires providing weekend L1 coverage for RTP Rail, focusing on real-time monitoring, basic troubleshooting, and incident logging. The successful candidate will be responsible for monitoring SiteScope and Splunk alerts and ServiceNow incidents, validating alerts against known issues and playbooks, acknowledging P1/P2 alerts within SLA, applying predefined troubleshooting steps, updating tickets, escalating to L2 on-call support as needed, and documenting incidents and handoffs for onshore/offshore teams.

Key Skills:

  • Splunk
  • SiteScope
  • AWS (Aurora)
  • SQL
  • REST API debugging
  • ServiceNow
  • Confluence

We are looking for a highly skilled and motivated individual who can work effectively in a team environment and communicate complex technical information to both technical and non-technical stakeholders.



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