HR Operations Manager

2 days ago


Allahabad, Uttar Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000

About Us

We are a dynamic organization that believes our people are our greatest assets. Our vision is to redefine comfort with innovation and technology, while scaling our operations.

Job Overview

We are seeking an HR Business Partner who has hands-on experience in managing large-scale BPO operations and understands the dynamics of a fast-paced, high-volume employee environment.

Key Responsibilities

  • Partner with business leaders to drive strategic initiatives that enhance employee experience and build a culture of performance and engagement.
  • Drive end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Identify skill gaps and drive capability-building initiatives.
  • Analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate on policy implementation, compliance, and HR process improvements.

Requirements

  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics.
  • Excellent stakeholder management skills.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.


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