Director of Process Excellence

1 week ago

Lucknow, Uttar Pradesh, India beBeeOperation Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Title

Operations Manager

We are seeking a seasoned Operations Manager to oversee the day-to-day execution across multiple teams. This role requires strong program management skills, data-driven decision-making, and an emphasis on delivering results.

  • Manage team leadership and scheduling for pods across different teams to ensure seamless handoffs and capacity planning.
  • Develop, document, and enforce Standard Operating Procedures (SOPs) for each stage of the hiring process.
  • Monitor daily dashboards to identify bottlenecks and improve key performance indicators such as time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Coordinate training operations, including curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
  • Ensure accurate documentation, agreements, background checks, and system access; maintain zero-defect records.
  • Run quality assurance checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-functional coordination with HR, Finance/Collections, and Sales for smooth handoffs.

Required Skills & Qualifications

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments.
  • Strong program/project management skills, data-driven decision-making, and emphasis on delivery.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.

Success Metrics You'll Drive

  • Reduced time-to-onboard and time-to-first-submission.
  • Higher submissions-to-interview and interview-to-offer conversion.
  • Improved show-up and join rates.
  • On-time SOP compliance and zero critical defects.
  • NPS/CSAT improvements from candidates and internal stakeholders.

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