IT Service Management Support Professional

6 days ago


Bengaluru, Karnataka, India QAAgility Technologies Full time

Job Title: ServiceNow ITOM/CMDB Support Specialist

Location: Bengaluru, India

Job Type: Hybrid (part-time remote)

Salary: ₹12-18 lakhs per annum (approximately $15,000-$23,000 USD) based on experience and location

About the Job: QAAgility Technologies seeks a highly skilled ServiceNow ITOM/CMDB support specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional service management experiences to our customers using ServiceNow ITOM/CMDB module.

Main Responsibilities:

  • Incident Resolution: Troubleshoot and resolve incidents related to ServiceNow ITOM/CMDB module, ensuring timely and efficient issue resolution.
  • Communication: Collaborate with users to gather additional information about incidents, document findings, and communicate progress updates.
  • Process Improvement: Identify areas for process improvements and contribute to the development of new procedures and best practices.

Requirements:

  • Technical Background: Proficiency in ServiceNow ITOM/CMDB module, strong understanding of technical concepts, and ability to apply troubleshooting techniques.
  • Soft Skills: Excellent communication skills, teamwork, problem-solving, and analytical thinking.


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