IT Support Professional for Global IT Services
6 days ago
Are you a tech enthusiast looking to take your skills to the next level?
About ASSPL - KarnatakaWe are an organization dedicated to delivering exceptional customer experience and business trends globally. Our diverse team of builders develops products, services, ideas, and data-driven solutions that influence product and service offerings across various businesses at Amazon.
About the RoleWe seek a highly motivated and adaptable IT Support Associate to join our Customer Experience and Business Trends (CXBT) team. As an IT Support Associate, you will work closely with our team to provide support for a wide range of IT applications and services.
You will have the opportunity to work on multiple technologies and services, including Windows/Linux OS deployment and support, end-user hardware, software, and application support, system and operational tasks for disparate cloud environments, change management and maintenance tasks, troubleshooting and resolving technical issues, and responding to emergent IT events.
Your responsibilities will also include performing software and hardware configuration, provisioning laptops, installing programs, managing virtual desktops, and responding to technical failures and requests per on-call schedule.
Key Requirements- Bachelor's degree in Computer Science or equivalent
- 1+ years of corporate setting Windows, Mac, or Linux Operating Systems support experience
- 1+ years of IT Support experience in a production environment
- Knowledge of IT/Networking concepts (DNS, TCP/IP, Email, HTTP, HTTPS)
- Experience supporting productivity applications (Outlook, Microsoft Office)
- Experience in PC troubleshooting, deployment, and support
- Excellent verbal and written communication skills
- AWS, Azure, or Google Cloud experience
- Experience supporting end-users and applications in an enterprise IT environment
- Windows 10, Windows Server 2016/2019, and Linux experience
- Advanced networking and connectivity troubleshooting skills
- CompTIA A+, CompTIA Network+ certification
Estimated Salary: ₹8,50,000 - ₹12,00,000 per annum
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