Centralised Contact Centre Professional
2 days ago
The Centralised Contact Center Associate plays a pivotal role in ensuring the effective execution of duties within their assigned domain. This position requires a combination of technical expertise, problem-solving skills, and collaboration to drive business growth and success.
Key Responsibilities:- Process Improvement: Develop and implement strategies to enhance workflow efficiency and productivity.
- Cross-Functional Collaboration: Work with various teams to optimise processes and achieve company objectives.
- Regulatory Compliance: Maintain adherence to industry regulations and company policies.
- Troubleshooting: Identify and resolve challenges in day-to-day operations.
- Mentorship: Provide guidance and training to junior team members when required.
- Industry Knowledge: Stay updated on industry trends and best practices.
- Stakeholder Management: Collaborate with stakeholders to understand business needs and drive innovation.
- Educational Background: A bachelor's degree in a relevant field is preferred.
- Experience: Prior experience in a similar role is advantageous.
- Skill Set: Strong analytical and problem-solving skills, excellent communication and teamwork abilities, proficiency in relevant tools and technologies.
- Adaptability: Eagerness to learn and adapt in a fast-paced environment.
-
Centralised Customer Service Representative
2 days ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000Job DescriptionWe are seeking a skilled professional to handle customer inquiries and support in our centralised contact centre.Answer incoming calls and provide accurate information to customers.Respond to customer complaints and resolve issues in a timely manner.Maintain detailed records of customer interactions and transactions.Collaborate with other...
-
Bengaluru, Karnataka, India ANZ Banking Group Limited Full time US$ 90,000 - US$ 1,20,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Operations Analyst, Servicing This position is required to have solid knowledge of processes. This position requires excellent communication, with...
-
Director Contact center Operations
4 days ago
Bengaluru, Karnataka, India Healthcare Full timeJob Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be YEARS OVERALL EXPERIENCE WITH MIN 7-8 YEARS...
-
Director Contact center Operations
5 days ago
Bengaluru, Karnataka, India Healthcare Full timeJob Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...
-
Director Contact center Operations
2 days ago
Bengaluru, Karnataka, India Healthcare Full timeJob Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size 300 FTE+ -500 FTE+ Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...
-
Contact Center Professional
3 days ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...
-
Director Contact center Operations
2 weeks ago
Bengaluru, Karnataka, India Healthcare Full timeJob Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...
-
Director Contact center Operations
2 weeks ago
Bengaluru, Karnataka, India Healthcare Full timeJob Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)Team Size 300 FTE+ -500 FTE+Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN...
-
Call Centre Manager
2 days ago
Bengaluru, Karnataka, India beBeeLeadership Full timeKey Call Centre Leadership Role">We are seeking an experienced and skilled Call Centre Manager to join our dynamic team. As a seasoned leader, you will be responsible for managing the daily operations of our call centre, ensuring exceptional customer satisfaction.Key Responsibilities:Manage daily call centre operations, focusing on high levels of customer...
-
Data Centre Solutions Expert
2 days ago
Bengaluru, Karnataka, India beBeeDatacentre Full time ₹ 50,00,000 - ₹ 70,00,000Job TitleData Centre Solution Architect/Pre-Sales OpportunityAbout the RoleWe are seeking a highly skilled Data Centre Solution Architect/Pre-Sales professional to join our team. The ideal candidate will have 15-20 years of experience in designing and developing customized technical architecture/solutions in the Data Center and Cloud.
