Contact Centre Service Consultant Contact Centre Service Consultant
3 days ago
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs a Banking Operations Analyst, Servicing This position is required to have solid knowledge of processes. This position requires excellent communication, with accuracy and no Escalations. The role requires the person to take accountability in providing superior quality while processing the transaction by the team; this includes scheduling and monitoring of activities within bank's policies, adherence to procedures and agreed timescales. To lead a processing team which also includes taking responsibility for their collective performance and ensuring team's productivity targets are met.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs per day & shifts as per buisness requirements
As the Banking Operations Analyst, you will:
- Accountable for all aspects of function; own data, systems and applications for all Processing and Reporting services.
- Process items/events with timeliness and accuracy.
- Resolve and/or escalate complex matters to the Manager in a timely manner.
- Focus on continuous improvement of the process.
To grow and be successful in this role, you will ideally bring the following:
Oral & written Communication and proficiency in MS Word; Excel, Powerpoint and Buplas certifiedAnalytical capabilities and BUPLAS accreditation should be completedCollaboration within the team and onshore contactsAbility to assess requirements to manage SLA's and drive the team to achieve resultsAnalytical capabilities/Buplas accreditedMinimum 1 yrs of work experienceYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number
Job Posting End Date21/08/2025 , 11.59pm, (Melbourne Australia)
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